Summary
Work History
Education
Skills
Languages
References
Timeline
Generic

Angel Zaragoza Villa

Apple Valley,CA

Summary

Skilled Customer Service Aide with significant experience in providing exceptional client support. Strong focus on problem resolution and customer satisfaction, demonstrating strong interpersonal skills and effective communication abilities. Contributed to improving customer service protocols, leading to increased customer retention rates. Showcased ability to adapt quickly in fast-paced environments while multitasking efficiently. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Work History

Shift Leader

JdsWinngsAndThingz
Placentia, CA
04.2024 - 07.2024
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Monitored employee performance and provided feedback for improvement.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Checked orders for quality and completeness.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Maintained cleanliness and organization of the work area to uphold company standards.

Education

High School Diploma -

Valencia High School
Placentia, CA
06-2024

Skills

  • Team Management
  • Organizational Skills
  • Customer Service
  • Communication
  • Leadership
  • Basic Math

Languages

English
Professional
Spanish
Limited

References

References available upon request.

Timeline

Shift Leader

JdsWinngsAndThingz
04.2024 - 07.2024

High School Diploma -

Valencia High School
Angel Zaragoza Villa