Angel Zarate
Summary
Dedicated and detail-oriented professional with a bachelor's degree in accounting and a proven track record in customer service and retail with 10+ years of experience. Demonstrates expertise in providing exceptional support and building strong customer relationships. Adept at handling financial transactions and extensive lease accounting knowledge contribute effectively to business operations. Experienced Head Cashier at The Home Depot since 2016 and accomplished customer support advisor at LeaseQuery, honing skills in delivering top-notch service and ensuring customer satisfaction.
Overview
9
9
years of professional experience
Work History
Head Cashier
The Home Depot
03.2016 - Current
- Supervise and manage cashiers, ensuring accurate and efficient processing of transactions.
- Oversee cash handling procedures, reconcile cash drawers, and maintain financial accuracy.
- Provide exceptional customer service, address inquiries, and resolve issues to enhance customer satisfaction.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Learned duties for various positions and provided backup at key times.
Escalations Manager/Customer Service Advisor
LeaseQuery, Now Known as FinQuery
10.2021 - 01.2024
- Managed a high-performing escalations team that consistently exceeded targets in terms of case closure rates and customer satisfaction scores.
- Cultivated strong relationships with internal and external partners, facilitating effective collaboration in resolving escalated cases and implement preventative measures.
- Tracked and reported trends in customer escalations to improve overall customer satisfaction.
- Provided guidance and support to the customer support, product, and engineering teams in handling complex issues that clients report.
- Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
Customer Relationship Specialist
Regions Bank
10.2020 - 03.2021
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted in processing financial transactions and maintaining accurate records.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Science - Accounting
Coles College of Business At Kennesaw State
Kennesaw, GA05-2020
Associate of Science - Business
Georgia Highlands College
Rome, GA01-2016
Skills
- Customer Service
- Retail Operations
- Cash Handling
- Escalation Management
- Accounting Principles
- Financial Transactions
- Communication
- Problem Solving
- Team Collaboration
- Time Management
- Customer service
- Time management strength
- Multi-tasking skill
- Adaptability and dependability
- Team leadership
- Equipment troubleshooting
- POS systems
- Task delegation
- Bank deposits and reconciliation
- Security control
- Mobile payment systems
- Customer behavior analysis
- Problem-solving
- Product knowledge
- Clear communication
- Customer engagement
- Workload prioritization
- Coaching and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Escalations Manager/Customer Service Advisor
LeaseQuery, Now Known as FinQuery
10.2021 - 01.2024
Customer Relationship Specialist
Regions Bank
10.2020 - 03.2021
Head Cashier
The Home Depot
03.2016 - Current
Bachelor of Science - Accounting
Coles College of Business At Kennesaw State
Associate of Science - Business
Georgia Highlands College