Angel Zien
Eau Claire,WI
Summary
Adept at streamlining processes, enhancing client and program satisfaction. I significantly maintained eligibility determinations at the Eau Claire County Housing Authority. My expertise in documentation and effective communication, coupled with a knack for problem solving and ensuring positive teamwork. Assuring compliance and efficiency in a professional environment. Being highly motivated to achieve goals, while maintaining engaging relationships with clients.
Overview
10
10
years of professional experience
Work History
Eligibility Specialist
Eau Claire County Housing Authority
05.2023 - Current
- Assured compliance with local, state and federal during all phases of the eligibility determination process
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information
- Evaluated financial documents to accurately access income levels, assets, expenses and other relevantfactors impacting client eligibility status
- Processed and certified documents for accuracy and compliance with government regulations
- Enhanced efficiency in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Scheduling Specialist
Customer Traac
03.2015 - 05.2023
- Acted at first point of contact and set appointments for prospective clients
- Provided detailed service about available services and requirements
- Documented calls and appointments using software
- Increased schedule adherence through consistent monitoring and real time adjustments as needed
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns
- Handled assignments independently with good judgement and critical thinking skills
- Resolved customer problems and complaints.
Education
Chippewa Valley Technical College
Eau Claire, WISkills
- Microsoft Office
- Reviewing and verifying financial documents
- Knowledge in program software
- Excellent communication skills
- Telephone etiquette
- Program knowledge of Government programs
- Eligibility determinations
- Documentation and paperwork
- Attention to detail
- Self-motivated
- Reliability
Timeline
Eligibility Specialist
Eau Claire County Housing Authority
05.2023 - Current
Scheduling Specialist
Customer Traac
03.2015 - 05.2023
Chippewa Valley Technical College
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