Angela Acosta
Sparks,NV
Summary
Customer Service Representative bringing skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Home Depot
Sparks, NV
03.2021 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed cash transactions
- Helped customers with returns and exchanges
Education
High School Diploma -
Galena Park High School
Galena Park, TX05.2017
Skills
- Money Handling Abilities
- Retail Sales Customer Service
- Managing Multiple Tasks
- Order Fulfillment
Timeline
Customer Service Representative
Home Depot
03.2021 - Current
High School Diploma -
Galena Park High School