Angela Adkins

Harts,WV

Summary

Dynamic consultant with proven success at Frontier Communications, enhancing customer satisfaction through effective problem-solving and attention to detail. Leveraged strong assessment skills to optimize service delivery and drive product improvements, while maintaining a safe work environment. Certified phlebotomy technician with expertise in venipuncture and a commitment to excellence.

Overview

years of professional experience

Certification

Work History

Consultant Customer Service and Billing

Frontier Communications

06.2008 - 12.2024

Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Gathered, organized and input information into digital database.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated customer needs and feedback to drive product and service improvements.

Education

Associate of Applied Science - Nursing

Southern West Virginia Community And Technical Col

Logan

05-2027

High School Diploma -

Chapmanville Regional High School

Chapmanville

06-1993

Skills

Assessments
Reporting writing
Business presentation
Technical review
MS office
Attention to detail
Goal setting
Problem-solving
Phlebotomy technician
Phlebotomy blood draws

Phlebotomy experience
Phlebotomy training
Phlebotomy functions
Phlebotomy technician (PT)
Venipuncture and phlebotomy
Certified phlebotomy technician (CPT)
Phlebotomy knowledge
Phlebotomy technician (RPT)
Phlebotomy procedures

Certification

Phlebotomy Certification, Southern West Virginia Community and Technical College - Spring 2025

Languages

English

Full Professional

Timeline