Angela Allison
Neuhaus Foot And Ankle
Murfreesboro,TN
20
years of professional experience
Efficient Reimbursement Specialist with solid background proactively managing claims and preventing insurance issues. Competent in keeping records accurate and current and proactively managing account problems. Excellent customer relations skills combined with analytical approach to handling routine and complex delays.
Work History
Revenue Cycle Specialist
2 Months- Managed insurance verification and eligibility checks for patient accounts.
- Submitted clean claims and corrected rejections to support faster reimbursement.
- Analyzed denial trends and resolved claim issues through payer follow-up.
- Posted payments, adjustments, and contractual write-offs with accuracy.
- Reviewed EOBs and patient balances to maintain compliant billing workflows.
- Monitored aging accounts receivable and pursued outstanding balances with patients and payers.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Reached out to insurance companies to verify coverage.
- Coordinated patient payment plans, balancing compassion with firmness to ensure timely payments while preserving positive patient relationships.
- Maximized reimbursements by staying current on payer requirements and maintaining strong relationships with insurance providers.
- Balanced and reconciled accounts.
- Improved cash flow with diligent follow-up on pending claims and appeals processes.
- Reduced outstanding account balances by implementing effective collection strategies.
Grievance Coordinator Remote
1 Year 4 Months- Managed grievance and appeal cases, ensuring accurate documentation and timely resolution.
- Reviewed member complaints, claims details, and plan provisions to support compliant determinations.
- Coordinated with clinical, claims, and customer service teams to gather case information.
- Drafted clear correspondence outlining grievance outcomes and next-step guidance.
- Monitored case queues to maintain consistency, workflow prioritization, and service quality.
Grievance Coordinator
1 Year 1 Month- Coordinated grievance and appeal case workflows, ensuring timely resolution and compliance with plan requirements.
- Reviewed member complaints, claim details, and supporting records to determine appropriate handling and next steps.
- Documented case activity accurately in internal systems, maintaining complete records for audit readiness.
- Interpreted regulatory and plan guidelines to support consistent grievance processing and compliant outcomes.
- Collaborated with clinical, claims, and customer service teams to gather information and resolve complex cases.
- Communicated resolution status and required documentation to members, providers, and internal stakeholders.
- Identified recurring grievance trends and recommended process improvements to strengthen operational efficiency.
Account Installation Senior Representative Remote
7 Months- Resolved complex member inquiries regarding benefits, claims, and eligibility with accurate, compliant guidance.
- Coordinated case follow-up across internal teams to support timely service resolution and documentation.
- Interpreted plan provisions, provider information, and policy details to deliver consistent account support.
- Tracked service requests in workflow systems, ensuring complete notes and accurate record updates.
Account Reimbursement Specialist
1 Year 5 Months- Contacting third-party payers for claim status
- Researching/resolving denials and correspondence from third party payers for payment resolution
- Submit appeals, medical records, license requirements to the payer when necessary for payment resolution
- Managed book of business in accounts receivable, applying insurance expertise and exemplary customer service.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
Pharmacy Enrollment and Billing Specialist
1 Year 6 Months- Contacting third-party payers for claim status
- Inform management of payer trends
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Billing Collections Specialist
1 Year 5 Months- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Processed online and paper appeal submissions and refund requests.
- Assisted in reconciling deposit and patient collections.
Medical Billing and Collections Specialist
3 Years 11 Months- Resolving denials and correspondence from third party payers for payment resolution
- Submit appeals, medical records, license requirements to payer when necessary for payment resolution
- Submit write off to management when all efforts have been exhausted
Specimen Accessioner
2 Years 3 Months- Processed specimens and shipped to the main laboratory
- Corrected billing based on additional labs requested
- Set up all patient information to produce billing document
- Adhered to laboratory protocols and wore mask or face shield.
Customer Service Representative
2 Months- Responsible for incoming from employees and vendors for accounts payable
- Assign problem tickets for payroll and vendor set ups
- Troubleshoot problems with website issues
Revenue Cycle Billing Specialist
3 Months- Update billing issues and resubmit corrected hospital claims for payment
- Process adjustments and offered settlements
- Contact hospitals for demographics and referral information
- Responsible for resolving all incoming faxes
- Process payments to patient accounts
Healthcare Billing Specialist
6 Years 10 Months- Contacting providers to verify insurance
- Translated narratives or diagnosis codes
- Billing out lab requisitions for payment
- Worked denials
- Researched claims and partial payments
Education
bachelor’s - Healthcare Administration
- Dean's List 2021-2022
- Member of National Society of Leadership and Success
- Continuing education in Healthcare Administration
Associate of Occupational Science - Healthcare Administration
- Dean's List 2012
- Completed professional development in Healthcare Administration
Skills
Intro & Advanced ICD-10-CM
Intro & Advanced CPT
Intro Medical Billing Procedures
Microsoft Word & Excel
Data Entry
Excellent interpersonal and Customer service skills
Medical Terminology
Analytical and Critical Thinking
Medical Billing and Collections
Timeline
Revenue Cycle Specialist
Neuhaus Foot And Ankle
08.2026 - CurrentRead More
Grievance Coordinator Remote
HCSC - Blue Cross Blue Shield of Illinois
03.2025 - 07.2026Read More
Grievance Coordinator
Cigna
02.2024 - 03.2025Read More
Account Installation Senior Representative Remote
Cigna Healthcare
07.2023 - 02.2024Read More
Account Reimbursement Specialist
Vanderbilt Integrated Providers
02.2022 - 07.2023Read More
Pharmacy Enrollment and Billing Specialist
Cigna
08.2020 - 02.2022Read More
Billing Collections Specialist
E+Plus Cancer Care
02.2019 - 07.2020Read More
Medical Billing and Collections Specialist
Clinical Revenue Management Services
02.2015 - 01.2019Read More
Customer Service Representative
Insight Global
12.2014 - 02.2015Read More
Revenue Cycle Billing Specialist
Rezult Staffing
03.2014 - 06.2014Read More
Specimen Accessioner
LabCorp
10.2013 - 01.2016Read More
Healthcare Billing Specialist
Labcorp
12.2006 - 10.2013Read More
Capella University
bachelor’s from Healthcare Administration
Read More
Fountainhead College of Technology
Associate of Occupational Science from Healthcare Administration
Read More