Angela Altobello
St. Clair Shores,MI
Summary
Dedicated to Customer Service and growing businesses with extensive experience in the industry. Proven skill in establishing rapport with clients, building relationships and cultivating partnerships. Motivated to maintain customer satisfaction and contribute to company success. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
28
28
years of professional experience
Work History
Business Development Manager
Dollar Bills/Sentimentail
Harrison Township, Michigan
01.2020 - 06.2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Participated in industry and trade organizations to build industry and customer alliances.
Sales/Marketing Executive
Metro Trading Association
Rochester Hills, MI
06.2017 - 12.2019
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
- Met with clients to ascertain needs and develop plans which address current and long-term goals.
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
- Addressed inquiries from clients and department team members.
- Improved client relationships and education, exceeding annual revenue expectations by 54%.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Conducted market research and reported on competitors.
- Reviewed operational records and reports to project sales and determine profitability.
- Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Trade Broker
TradeFirst.com
Oak Park, MI
06.2011 - 06.2016
- Optimized point-of-sale campaigns to engage consumers for traffic-generation and sales conversion.
- Supervised production of online and offline marketing materials to create cohesive brand image for several consumer categories.
- Managed established and new brand relationships and partnerships to explore new trade lines.
- Developed trade marketing strategy, media plans, content plans and communication ecosystem with agents.
- Transformed trade marketing priorities to actionable account plans by implementing initiatives.
- Executed B2B digital trade media strategies and plans.
- Built positive and productive customer connections to drive consistent sales.
- Acted as buyer or seller representative when arranging sales.
- Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.
- Developed excellent rapport with custom builders to expand opportunities for growth.
- Developed solutions to meet market gaps and drive company sales.
Director of Client Services
Insurance Dialogue
Auburn Hills, MI
04.2006 - 05.2011
- Hired and oversaw team to propel business operations and boost service level delivery.
- Aided product development and management efforts by relaying client feedback.
- Hired and oversaw team to propel business operations and boost service level delivery.
- Consulted clients to discuss business needs and implemented projects.
- Established expectations for deliverables and oversaw adherence to client contract requirements.
- Hired and oversaw teams to propel business operations and boost service level delivery.
- Identified and developed new business opportunities through client contracts.
Problem Resolution Specialist
Avado Brands
Alanta , GA
01.1995 - 03.2006
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
- Analyzed training needs to develop new programs or modify and improve existing.
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
- Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
Education
Bachelor of Science - Business Administration And Management
Cornerstone University
Grand Rapids, MI06.2020
Skills
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Business Development Understanding
- Conflict Resolution
- Data Collection and Analysis
- Verbal and Written Communication
- Marketing Strategies
- Project Management
- Staff Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Business Development Manager
Dollar Bills/Sentimentail
01.2020 - 06.2023
Sales/Marketing Executive
Metro Trading Association
06.2017 - 12.2019
Trade Broker
TradeFirst.com
06.2011 - 06.2016
Director of Client Services
Insurance Dialogue
04.2006 - 05.2011
Problem Resolution Specialist
Avado Brands
01.1995 - 03.2006
Bachelor of Science - Business Administration And Management
Cornerstone University