Angela Anderson
Wichita,KS
Overview
6
6
years of professional experience
Work History
Store Manager
Family Dollar
Douglass, Kansas
11.2022 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Driver
AutoZone
Warrensburg, Missouri
03.2019 - 05.2021
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Assisted with loading and unloading freight when necessary.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Documented daily mileage, gas, and other data.
Education
High School Diploma -
Clinton High School
Clinton, MO05-2010
Skills
- Partnership Building
- Operations Management
- Hourly shift management
- POS Systems
- Operational budgeting
- Store operations oversight
- Customer Service Management
- Employee Training
- Supply Ordering
- Shift Scheduling
- Personnel development
- Retail Inventory Management
- Payroll Management
- Store Merchandising
- Employee Scheduling
- Work Planning and Prioritization
- Loss Prevention Procedures
- Flexible Schedule
- Customer Relations
- Policies and Procedures
- Bank deposit procedures
- Sales Promotions
- Accurate Cash Handling
- Security System Monitoring
- Recruiting and Hiring
- Shift checklists
- Outstanding communication skills
- Inventory Management
- Team Building and Leadership
- Store opening and closing procedures
Timeline
Store Manager
Family Dollar
11.2022 - Current
Driver
AutoZone
03.2019 - 05.2021
High School Diploma -
Clinton High School