Angela Andrade
Aumsville,OR
Summary
Hardworking employee with exceptional customer service skills, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Server
Landry's Claim Jumper
Laughlin, NV
01.2023 - 04.2024
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked food before serving it to customers.
- Prepared drinks according to standard recipes.
- Established rapport with guests, fostering loyalty and return visits.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
Office Manager
Princess Farms
Needles, CA
05.2018 - 01.2023
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Administered payroll and maintained proper documentation of employee personnel.
Server
Disneyland Resort Hotels
Anaheim, CA
06.1998 - 01.2021
- Hired by Disney Resort three times, during renovations/ construction of Downtown Disney
- Locations Neon Cactus, Lost Bar and ESPN Zone
- Employment dates 1998 thru 2001
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Field Accountant
PCL Industrial Services
Bakersfield
10.2006 - 03.2017
- Processed payrolls through ADP software ensuring accuracy of employee data as well as compliance with federal and state laws and regulations.
- Responded promptly to inquiries from customers regarding issues related to field operations via phone or email
- Monitored expenses associated with various projects ensuring that costs remained within budget limits.
- Maintained accurate records of all activities in order to track progress and ensure compliance with regulations.
- Supported project management teams by tracking progress on tasks assigned to field personnel.
- Prepared work orders for client review.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Server / Cocktail Server
Hawiian Gardens Casino
Hawaiian Gardens, CA
01.1999 - 01.2000
- Employeed by Casino twice between Disneyland Resort
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
Education
Associate of Arts - Paralegal Studies
Platt College
Ontario, CA06-2004
Skills
- Exceptional customer service
- Strong Work Ethic
- Table Bussing
- Beverage Preparation
- Effective customer upselling
- High Energy and Stamina
- Reliability
- Happy demeanor
References
References available upon request.
Timeline
Server
Landry's Claim Jumper
01.2023 - 04.2024
Office Manager
Princess Farms
05.2018 - 01.2023
Field Accountant
PCL Industrial Services
10.2006 - 03.2017
Server / Cocktail Server
Hawiian Gardens Casino
01.1999 - 01.2000
Server
Disneyland Resort Hotels
06.1998 - 01.2021
Associate of Arts - Paralegal Studies
Platt College