Angela Aquino

• Coordinated daily operations to ensure efficient workflow within branch environment.
• Maintained a clean, organized, and professional environment for both customers and employees.
• Remained calm and professional in stressful situations.
• Ensured compliance with company policies, procedures, and regulatory requirements at all times.
• Maintained friendly and professional customer interactions.
• Coordinated communication between healthcare staff and patients, enhancing service delivery.
• Assisted in resolving patient concerns swiftly, contributing to higher satisfaction levels.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Enhanced security by monitoring visitor access and issuing badges according to company protocols.
• Maintained strict confidentiality of sensitive information, upholding privacy standards.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Routed incoming mail and messages to relevant personnel without delay.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.

Answered phones, emails and faxes, took messages, compiled large quotations, picked up and delivered parts when needed, opened mail, purchased office supplies, entered and paid invoices in Quickbooks, tracked shipments, prepared Ups and Fed Ex shipments and its paperwork. Entered and calculated weekly payroll time cards in Intuit. Printed and distributed payroll checks. Made bank deposits. Made travel arrangements.

Answered heavy phones, entered high volume of faxed and phone orders on SAP system. Tracked orders from manufacturing to delivery, supplied proof of deliveries, processed claims and credits, collection of passed due invoices. Sent out box samples and quotations. Worked closely with Sales Force, Shipping and Accounting. Handled assigned big house accounts and all of there needs. Performed team based quarterly inventories.

Answered heavy phones and entered faxed and phone orders. Tracked shipments, handled Home Depot and Jc Penney accounts. Processed claims and credits. Won company Safety Slogan contest that was placed on products.