Angela Arnold
Saint Joseph,MO
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Computer Technician
Saint Joseph School District
St Joseph , MT
06.2009 - 10.2009
- Installed hardware and software for various school district computer systems.
- Diagnosed and resolved technical issues for students and staff efficiently.
- Assisted in maintaining network connectivity across school facilities.
- Provided training on basic computer operations to students and faculty.
- Documented technical procedures for troubleshooting common problems.
- Conducted routine maintenance checks on classroom technology equipment.
- Responded to help desk requests promptly to ensure minimal downtime.
- Performed basic network troubleshooting and maintenance activities.
- Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktop.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Upgraded computers with new hardware components like processors, RAMs.
Independent Contractor/Computer Technician
Heartland Health Technology Services
St Joseph , MO
06.2008 - 10.2008
- Assisted in troubleshooting technical issues with health software systems.
- Conducted user testing to ensure software functionality and usability.
- Documented processes and procedures for technology use in healthcare settings.
- Installed and configured computer hardware and software for use.
- Maintained inventory of computer equipment and peripherals in the hospital.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Managed inventory of parts and supplies for repair services.
- Managed multiple tasks simultaneously while adhering to deadlines.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Server/Trainer
Cracker Barrell
Saint Joseph, Missouri
04.2003 - 09.2008
- Facilitated prompt service for diverse customer orders in fast-paced environment.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on service standards and operational procedures effectively.
- Monitored guest satisfaction, addressing concerns to enhance dining experiences.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Internship/Computer Technician
Heartland Health Technology Services
Saint Joseph, Missouri
04.2008 - 05.2008
- Installed software applications and updates on various computer systems.
- Maintained inventory of computer parts and equipment for service needs.
- Performed basic network troubleshooting and maintenance activities.
- Maintained accurate records of service calls in a database system.
- Managed multiple tasks simultaneously while adhering to deadlines.
Internship/Computer Technician
Saint Joseph School District
St Joseph, MO
10.2007 - 04.2008
- Diagnosed hardware issues using diagnostic tools and troubleshooting techniques.
- Installed software applications and updates on various computer systems.
- Maintained inventory of computer parts and equipment for service needs.
- Configured network settings.
- Performed basic network troubleshooting and maintenance activities.
- Upgraded computers with new hardware components like processors, RAMs.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Managed inventory of parts and supplies for repair services.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Managed multiple tasks simultaneously while adhering to deadlines.
Server/Bartender/Trainer
Chili‘s Bar and Grill
Kansas City, MO
02.1998 - 01.2003
- Provided excellent customer service in fast-paced dining environment.
- Memorized menu items and daily specials to assist guests effectively.
- Trained new servers on company policies and service standards.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new bartenders on drink preparation and service standards.
- Monitored inventory levels of liquor supplies at the bar regularly and ordered replenishments when necessary.
Paraprofessional
Saint Joseph School District
St Joseph , MO
08.2001 - 09.2002
- Supported teachers in classroom management and lesson implementation.
- Assisted students with learning activities and individual needs.
- Collaborated with special education staff to provide tailored support.
- Monitored student behavior and provided guidance as needed.
- Provided guidance to students in the classroom setting.
- Offered students personalized educational, behavioral, and emotional support.
- Assisted teachers with planning and preparing lessons for students.
- Supervised small groups of students during instruction time.
Education
Information Technology
Hillyard Technical School
St Joseph Mo05-2008
Skills
- Hardware installation
- Software configuration
- Network troubleshooting
- Technical documentation
- System upgrades
- Customer support
- Inventory management
- Problem solving
- Desktop and laptop installations
- Customer service
- Effective communication
- Multitasking and organization
- Positive and professional
- Positive guest interactions
- Server training
- Team member training
- Ordering procedures
- Suggestive selling
- Handling difficult customers
- Professional appearance
- Patience and tolerance
- Attention to detail
- Teaching assistance
- Calm and patient demeanor
- Emotional support
Timeline
Computer Technician
Saint Joseph School District
06.2009 - 10.2009
Independent Contractor/Computer Technician
Heartland Health Technology Services
06.2008 - 10.2008
Internship/Computer Technician
Heartland Health Technology Services
04.2008 - 05.2008
Internship/Computer Technician
Saint Joseph School District
10.2007 - 04.2008
Server/Trainer
Cracker Barrell
04.2003 - 09.2008
Paraprofessional
Saint Joseph School District
08.2001 - 09.2002
Server/Bartender/Trainer
Chili‘s Bar and Grill
02.1998 - 01.2003
Information Technology
Hillyard Technical School