Angela Arroyo
Union City,NJ
Summary
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
saddle brook farmers market
Saddle Brook, NJ
10.2020 - Current
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Identified discrepancies between actual sales figures and expected totals.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Managed scheduling, payroll, and time off requests for team members.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Fulfillment Associate
NET-A-PORTER.COM
Mahwah, NJ
01.2022 - 06.2023
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
- Verified accuracy of items picked against packing list.
- Used handheld scanners to track inventory movement within the warehouse system.
- Reported any damages or discrepancies observed during operations to supervisor.
- Ensured all documents related to shipping were accurately filled out per established procedures.
- Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
- Received, sorted and stored incoming inventory items according to established guidelines.
Laundry Supervisor
John's laundry mat
Union City, NJ
06.2020 - 10.2020
- Supervised the daily operations of a large commercial laundry facility, ensuring that all orders were processed accurately and efficiently.
- Developed and implemented effective strategies to improve customer service and increase productivity.
- Provided on-the-job training for new employees in order to ensure they had the skills necessary to perform their duties successfully.
- Investigated customer complaints and resolved any issues that arose quickly and effectively.
- Ordered supplies as needed in order to keep the facility running smoothly.
- Maintained accurate records of inventory levels, personnel schedules, customer orders, and other important data related to the operation of the laundry facility.
Education
Bachelor of Arts - Architecture
UTE University
Quito Ecuador11-2019
Skills
- Team Leadership
- Transaction Approvals
- Positive Attitude
- Shift Scheduling
- Store Opening and Closing
- New Hire Training
- Cashier training
- Customer Service
- Team Management
- Time management abilities
- Multitasking Abilities
- Use of Microsoft, Excel, and PowerPoint
- organizing and planning
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Fulfillment Associate
NET-A-PORTER.COM
01.2022 - 06.2023
Cashier Team Lead
saddle brook farmers market
10.2020 - Current
Laundry Supervisor
John's laundry mat
06.2020 - 10.2020
Bachelor of Arts - Architecture
UTE University
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