Angela Babcock
Orlando,Florida
Summary
I have essentially spent my entire career in customer service. Over the years, my “customers” have changed, but my dedication to perfecting interactions with people for a positive outcome has always remained constant. I believe in being professional in the workspace and I know that communication is at the heart of every problem and of every solution to those problems. I am effective in a fast paced, rapidly evolving position. Dynamic self-starter with the ability to interact in multifunctional and multicultural environment. An individual who is; a quick learner, detailed oriented, effective in solving issues and meeting deadlines, driven and determined to be a great asset to your organization.
Overview
15
15
years of professional experience
Work History
Customer Service Agent
American Airlines – Orlando International Airport/MCO
Orlando, Florida
01.2022 - Current
- Verify that customers comply with FAA/American Airlines polices and regulations, verify and clear travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database), perform clearance and verification of documents, adhere to government regulations (e.g., DOT, FAA, TSA), adhere to company policies, procedures, and performance standards, provide quality customer service in a professional manner in accordance with American’s guidelines, respond and assist during security and/or emergency situations, deliver domestic/international flight documents, clear/verify international documents, assist customers needing special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors.
Eligibility Specialist
Tidal Basin, Federal Government
Orlando, Florida
01.2020 - 03.2021
- Provided expert case management services for rental and utility assistance in a federally funded program.
- Resolved issues identified in quality control.
- Managed production goals for the case management unit, met case management deadlines in a fast-paced work environment, Collected, compiled, reported, and maintained necessary data in program tracking systems for statistics and reporting.
Executive Assistant
University of Florida, College of Pharmacy Associate Dean Orlando Campus
Orlando, Florida
01.2020 - 01.2021
- Provided administrative assistance to the College of Pharmacy Associate Dean and Vice Chair of the Lake Nona Research Council and faculty, provided support to faculty/staff and students, conducted research, and prepared materials for use in management or departmental discussions/meetings and for decision-making purposes.
- Served as liaison between the department of Human Resources and the College of Pharmacy in Lake Nona, Orlando.
- Interpreted policies, procedures, rules, and regulations, and provided input into the development of new policies and processes.
- Supervised and served as a lead for other staff, including students.
- Proctored student’s exams
- Provided administrative support to the Student Affairs Coordinator and the Associate Dean of Diversity, Equity, and Inclusion.
Events Coordinator/Administrative Assistant
University of Florida, Lake Nona
Orlando, Florida
01.2012 - 01.2020
- Coordinated events for the medical community, various departments (including departments of Pharmacy, Medicine, Engineering and Continued Education), among others.
- Provided administrative support for the Building Director.
- Managed the custodial staff and supervised the security and reception personnel in accordance with strict safety and security policies and procedures.
- Worked closely with Maintenance Specialists and the IT team to ensure the success of the events and other related building items.
Administrative Assistant
Sanford Burnham Medical Research Institute
Orlando, Florida
01.2009 - 01.2012
- Performed general administrative duties, assisted other administrative staff with overflow work, including word processing, data entry and internet research tasks.
Education
Medical Translation Certification - Medical Terminology
Valencia College
Orlando, FL01.2017
B.S - Business Administration And Management
ICESI University, Valencia College
01.1993
Skills
- Communication Skills for Executive Assistants
- BLS/CPR Certified
- Interpreter & Translator
- Microsoft Office – Word, Excel, PowerPoint, Outlook, Publisher
- Notary Public commissioned in and for the State of Florida
Timeline
Customer Service Agent
American Airlines – Orlando International Airport/MCO
01.2022 - Current
Eligibility Specialist
Tidal Basin, Federal Government
01.2020 - 03.2021
Executive Assistant
University of Florida, College of Pharmacy Associate Dean Orlando Campus
01.2020 - 01.2021
Events Coordinator/Administrative Assistant
University of Florida, Lake Nona
01.2012 - 01.2020
Administrative Assistant
Sanford Burnham Medical Research Institute
01.2009 - 01.2012
Medical Translation Certification - Medical Terminology
Valencia College
B.S - Business Administration And Management
ICESI University, Valencia College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
REFERENCES
Available upon Request
Languages
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