Angela Bacon

• Managed service requests, ensuring timely and accurate documentation of customer needs.
• Collaborated with technicians to prioritize repairs and schedule maintenance tasks efficiently.
• Developed comprehensive service estimates, enhancing transparency for customers regarding costs and timelines.
• Streamlined communication between customers and service teams, improving overall service delivery efficiency.
• Analyzed customer feedback to identify trends and enhance service offerings based on client needs.
• Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
• Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
• Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
• Assisted in inventory management, helping maintain appropriate stock levels for parts department.
• Logged work orders and change orders into Software database to track job status.
• Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
• Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
• Presented different repair options to customers to help each person make appropriate choices.
• Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.

• Managed incoming phone calls to ensure effective communication and customer service.
• Recorded and relayed messages to ensure effective communication.
• Organized and managed appointment scheduling.
• Ordered Inventory
• Maintained cleanliness and organization of office environment.
• Organized the pick up and storage of customers boats.

Managed daily operations of store, including stocking shelves, processing customer transactions, and serving ice cream. Assisted with social media marketing efforts and organized in-store events to enhance customer engagement.

• In this position I supervised multiple employees, created and performed educational hands on programs for children. I was also tasked with paperwork and general building maintenance.

• I was tasked with opening and closing the store, managing sales associates, and selling the products. Along with cleaning and paper work.

• I was a supervisor for all cashiers and stockers in the store. I also delt with deliveries and stocking shelves. I also did some account and pricing work.