Angela Baker
Dayton,OH
Summary
Dedicated professional with strong customer service and problem resolution skills. Committed to enhancing customer satisfaction through effective communication and attention to detail.
Overview
1
1
Certification
Work History
Driver
Valley Transport
2025 - 2025
- Transported patients safely to medical appointments.
- Conducted pre-trip inspections to ensure vehicle safety.
- Communicated with dispatch to coordinate delivery schedules and route changes.
- Assisted passengers with mobility issues into and out of vehicles when necessary.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Guest Service Representative
La Rosa's Guest Service Center
2022 - 2023
- Assisted customers in placing orders.
- Provided detailed product information to enhance customer understanding.
- Demonstrated strong communication skills while engaging with diverse customers.
- Completed certification course, with a 100% score, which enabled me to advance within the company.
Call Center Agent
Alliance One/Echo Health
2021 - 2022
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Recorded customer information accurately in the database for future reference.
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided product information to customers, ensuring clarity and understanding.
Customer Service Representative
Victoria's Secret Direct
2013 - 2014
- Assisted customers with product inquiries and recommendations.
- Processed incoming sales orders efficiently and accurately.
- Handled billing inquiries and resolved payment issues promptly.
- Maintained up-to-date knowledge of promotions and product offerings.
- Provided customer service support for incoming calls and emails from customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Psychology Major
Bowling Green State University
Bowling Green, OHSkills
- Time management
- Customer service
- Punctual and reliable
- Active listening
- Microsoft Office proficiency
Certification
- Received "Outstanding customer service" award based on testimony from a highly satisfied customer
- Past certification of infant, child, & adult CPR and first aid
- Past completion of a defensive driving course
Timeline
Driver
Valley Transport
2025 - 2025
Guest Service Representative
La Rosa's Guest Service Center
2022 - 2023
Call Center Agent
Alliance One/Echo Health
2021 - 2022
Customer Service Representative
Victoria's Secret Direct
2013 - 2014
Psychology Major
Bowling Green State University
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