Angela Barajas
Hollister ,CA
Summary
Dynamic retail professional with extensive experience at Ariat International, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and reducing discrepancies through effective money handling and staff training. Committed to fostering a positive work environment and driving business growth through strategic planning and team motivation.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Ariat International
Gilroy, CA
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Team Lead
Ariat International
Gilroy
09.2018 - 09.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Sales Associate
Ariat International
Gilroy, CA
01.2018 - 09.2018
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Volunteer
Hazel Hawkins Memorial Hospital
Hollister
02.2015 - 05.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Provided emotional support and companionship to elderly in community homes.
Education
San Benito
Hollister 06.2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
- Retail operations management
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Ariat International
09.2022 - Current
Team Lead
Ariat International
09.2018 - 09.2022
Sales Associate
Ariat International
01.2018 - 09.2018
Volunteer
Hazel Hawkins Memorial Hospital
02.2015 - 05.2017
San Benito