Angela Benavides
Lubbock
Summary
Motivated professional seeking new challenges with a strong work ethic and adaptability. Delivered results through determination and effective independent work. Mastered new skills rapidly to contribute to team objectives.
Overview
17
17
years of professional experience
Work History
CMS Lead
Loomis Armored US
Lubbock
07.2018 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized skills and experience to troubleshoot complex problems and implement solutions.
- Contributed ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Supported and guided teammates to foster a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
3rd Key
Boot Barn
Lubbock
04.2015 - 07.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Led customer service team to enhance client satisfaction and loyalty.
- Coordinated schedules and resources for efficient team operations and coverage.
- Facilitated regular team meetings to discuss performance and address challenges.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
Back of House Supervisor
Toys"R"Us
Lubbock
09.2009 - 04.2015
- Supervised daily operations in back of house areas to ensure efficiency.
- Managed inventory levels and organized stock for easy access and replenishment.
- Trained staff on safety protocols and proper handling of merchandise.
- Coordinated shipment schedules and received deliveries to maintain workflow.
- Maintained cleanliness and organization in storage rooms and workspaces.
- Implemented procedures for accurate product labeling and storage practices.
- Assisted in scheduling staff shifts to meet operational needs effectively.
- Collaborated with front of house teams to streamline customer service processes.
- Resolved customer complaints efficiently while maintaining a positive attitude towards guests.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Delegated work to staff, setting priorities and goals.
Education
Dunbar High School
Lubbock , Texas Skills
- Microsoft word
- Excel
- Workflow optimization
- Problem solving
- Critical thinking
- Time management
- Dependable and responsible
- Teamwork and collaboration
- Supervision and leadership
Timeline
CMS Lead
Loomis Armored US
07.2018 - Current
3rd Key
Boot Barn
04.2015 - 07.2018
Back of House Supervisor
Toys"R"Us
09.2009 - 04.2015
Dunbar High School