Angela Bingham
Bowie
Summary
Detail-oriented professional with extensive experience in delivery and clerical roles. Proven organizational and communication skills enhance coordination of delivery processes and administrative tasks. Dedicated to supporting diverse teams and improving operational efficiency.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group
11.2025 - Current
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Delivery Driver
Spark
Bowie, Texas
10.2024 - 11.2025
- Delivered packages promptly while adhering to safety protocols and local traffic regulations.
- Navigated routes efficiently using GPS and mapping applications.
- Inspected vehicles pre- and post-delivery to ensure optimal functioning.
- Communicated delivery status and issues with dispatch for improved coordination.
- Loaded and unloaded cargo carefully to prevent damage during transport.
- Assisted customers with inquiries regarding delivery times and package tracking.
- Handled customer service complaints professionally to maintain trust and loyalty.
- Secured merchandise according to product handling standards throughout transport.
Clerical Support Associate
Silver Bullet Computer Services
Bowie, TX
10.2017 - 05.2019
- Managed incoming communications and directed inquiries to appropriate departments.
- Organized electronic and paper filing systems for efficient access.
- Collaborated with team members to streamline administrative processes and enhance productivity.
- Produced routine correspondence for internal and external communication.
- Resolved customer complaints promptly to maintain satisfaction.
- Maintained office supplies inventory and coordinated reordering as necessary.
- Performed accurate data entry tasks using company-specific software applications.
- Updated company databases regularly to ensure accessibility and accuracy.
Mental Health Technician
Bowie Hospital
Bowie, Texas
06.2010 - 11.2015
- Assisted patients with daily activities and personal care routines.
- Monitored patient behavior, reporting significant changes to nursing staff.
- Maintained safe, clean environments for patients and staff members.
- Recorded patient vital signs and accurately documented observations.
- Provided emotional support and crisis intervention for distressed patients.
- Ensured client safety through continuous observation during shift hours.
- Collaborated with healthcare professionals to coordinate quality patient care.
- Participated in multidisciplinary team meetings to discuss patient progress.
Paraprofessional
Saint Jo ISD
Saint Jo, Texas
08.2003 - 05.2010
- Assisted teachers in delivering instructional support to students with diverse needs.
- Implemented behavioral management strategies to promote positive classroom environments.
- Collaborated with educators to develop individualized education plans for students.
- Monitored student progress and provided feedback to teachers on performance.
- Facilitated small group activities to enhance student engagement and learning outcomes.
- Organized classroom materials and resources for effective lesson delivery.
- Communicated effectively with parents regarding student behavior and academic progress.
- Supported students during assessments, ensuring a comfortable testing environment.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
- Assisted teachers with planning and preparing lessons for students.
- Supervised small groups of students during instruction time.
- Ensured that all safety regulations were followed in the classroom environment.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Attended professional development workshops related to job responsibilities.
- Communicated and collaborated well with educators from various grade levels.
- Collaborated with special education staff to develop Individualized Education Plans.
- Planned and led activities to develop students' physical, emotional and social growth.
- Utilized effective communication strategies when interacting with diverse populations.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
Front Desk Clerk
Texas Kings Hotel
Saint Jo, Texas
06.2000 - 06.2001
- Greeted guests upon arrival, issuing room keys and sharing information on policies and amenities.
- Managed reservation system to maintain accurate room availability for guests.
- Coordinated guest services, including housekeeping and maintenance requests, for optimal satisfaction.
- Resolved guest inquiries professionally, addressing issues with courtesy and efficiency.
- Maintained cleanliness and organization of front desk area throughout shifts.
- Processed payments in compliance with hotel policies, providing receipts and change promptly.
- Communicated effectively with team members to enhance overall guest experience.
- Trained new front desk staff on operational procedures and reservation systems.
Education
Some College (No Degree) - Office Systems Technology
North Central Texas College
Gainesville, Texas, TXSkills
- Route navigation and delivery tracking
- Package handling and safety compliance
- Vehicle inspection
- Customer relationship management
References
References available upon request.
Education and Training
other
Timeline
Customer Service Representative
Connexus Resource Group
11.2025 - Current
Delivery Driver
Spark
10.2024 - 11.2025
Clerical Support Associate
Silver Bullet Computer Services
10.2017 - 05.2019
Mental Health Technician
Bowie Hospital
06.2010 - 11.2015
Paraprofessional
Saint Jo ISD
08.2003 - 05.2010
Front Desk Clerk
Texas Kings Hotel
06.2000 - 06.2001
Some College (No Degree) - Office Systems Technology
North Central Texas College