ANGELA BLANCO
Paterson,NJ
Summary
Bilingual (English /Spanish) reliable and aspiring healthcare professional with proven background in patient care support and administrative duties; with desire to take on new challenges.
Enthusiastic with more than six years of experience in the health care field with a passion for learning and growing professionally to provide the highest quality care to clients while participating in effective team collaboration.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Patient Care Representative
MD Now Urgent Care
Miami, FL
10.2025 - 05.2026
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
Patient Care Representative
Sanitas Medical Center
Miami, FL
10.2024 - 10.2025
- Managed patient inquiries through phone and in-person interactions, ensuring accurate information delivery.
- Coordinated appointment scheduling, optimizing workflow and enhancing patient experience.
- Trained new staff on best practices for patient communication and system usage.
- Implemented process improvements to streamline patient check-in procedures, reducing wait times.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Scheduled approximately 180 patients per week and made reminder calls.
Home Health Aide
E&R health inc.
Miami, FL
01.2022 - 09.2024
- Provided companionship and monitored health condition of clients.
- Record vital signs.
- Follow the instructions to provide an effective care, safety and comfort to the client.
- ADL assistance.
- Assist the patients with transfer and other devices such as walker, cane, and wheelchair.
Nursing Assistant
The palace nursing and rehabilitation center
Miami, FL
11.2016 - 08.2021
- Recording vital signs.
- Successfully performed designated functions under the supervision of an RN.
- Reported environmental risks or equipment malfunctions to my supervisor.
- Provided physical support to assist clients ADL.
- Answered clients call signals and signal lights to determine clients' needs.
- Repositioned clients every 2h to prevent pressure ulcers.
- Documented and reported observations of patient behavior, complaints, or physical symptoms to nurses.
Education
Patient Care Technician -
Florida career college
Miami, FL11.2016
ESOL Classes - undefined
Miami Dade college
Miami, FL10.2015
High School Diploma - undefined
Instituto politécnico superior femenino
Barranquilla, Colombia12.2011
Skills
- English and Spanish
- High attention to detail
- Organized and punctual
- Multitasking and prioritization
- Hands-on learning
- Personal care
- Interpersonal communications
- Software use (Word, Excel and PowerPoint)
Certification
- Nursing Assistant
- Home Health Aid
- CPR /BLS
- In-services
Timeline
Patient Care Representative
MD Now Urgent Care
10.2025 - 05.2026
Patient Care Representative
Sanitas Medical Center
10.2024 - 10.2025
Home Health Aide
E&R health inc.
01.2022 - 09.2024
Nursing Assistant
The palace nursing and rehabilitation center
11.2016 - 08.2021
High School Diploma - undefined
Instituto politécnico superior femenino
ESOL Classes - undefined
Miami Dade college
Patient Care Technician -
Florida career college