Raquel Silva

Watsonville,CA

Summary

Accomplished in enhancing patient experience and streamlining operations at Radiology Medical Group, I excel in bilingual communication and insurance verification. Demonstrated ability to improve operational efficiency, I leverage my multitasking abilities and customer service skills to deliver exceptional results, maintaining patient confidentiality and ensuring accurate patient registration.

Overview

years of professional experience

Work History

Patient Care Representative

Radiology Medical Group

03.2016 - Current

Schedule advanced imaging studies using computerized scheduling system.
Answering calls with a polite and efficient manner.
Obtain and collect demographics, including type of study/order information, medical history, and insurance information.
Greet patients with a smile at DMRI front desk. Register and confirm demographics, insurance information and collect co-payments.
Screen patients for MRI scans, then take them to dressing room to prepare.
Collect demographics and screening information from Dominican Hospital Cerner for inpatients.
Enter inpatients name in TeleTracking for transporters could bring inpatient down for MRI.
Burn & download Images from PACs
Translate

Workers Compensation Coordinator/Receptionist

Mar Monte Medical Clinic With Dr. Brendt Carlson

07.2005 - 12.2015

Greet patient with a smile in front desk. Obtain demographics & insurance information. Collect co-payments.
Request authorization from Workers Compensation Insurance.
Generate referrals
Type Work Status, Doctors First Reports, PR-2 Reports
Answer phone and direct calls accordingly
Schedule appointments
Filing
Email
Translate
Entered data, generated reports, and produced tracking documents.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Administrative Secretary

Machado and Associates(Advertising)U.S. Marketing

01.2002 - 09.2002

Communicated with customers via phone and email.
Greeted incoming visitors and customers professionally.
Type business documents.
Excel
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Performed research to collect and record industry data.

Owner/Manager of Operations

Raquel's Cleaning Service

08.1997 - 07.2001

Consulted with customers to assess needs and propose optimal solutions.
Managed day-to-day business operations.
Accounts payable/Accounts receivable bookkeeping.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Trained and motivated employees to perform daily business functions.
Assisted in recruiting, hiring and training of team members.
Evaluated suppliers to maintain cost controls and improve operations.

Education

GED -

Watsonville - Aptos Adult School

Watsonville, CA

Cabrillo College

Aptos, CA

Skills

Bilingual/ biliterate English and Spanish

Insurance Coverage Verification
Medical Terminology
Patient confidentiality
Patient Registration
Appointment scheduling and confirmation

Multitasking ability
Patient Information Verification
Payment Collection
Telephone skills
Customer Service

Timeline