Angela Boykin
Philadelphia ,MS
Summary
Dynamic Case Manager with a proven track record at AccentCare, excelling in problem-solving and care coordination. Expert in developing tailored case management plans that enhance client outcomes. Strong relationship-building skills foster collaboration with interdisciplinary teams, ensuring comprehensive support and effective communication for optimal client care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Case Manager
AccentCare
Sebastopol, MS
09.2015 - Current
- Assisted clients in navigating healthcare resources and services.
- Supported case documentation and maintained accurate records for client interactions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans.
- Conducted client assessments to identify needs and establish service priorities.
- Coordinated communication between clients, families, and healthcare providers.
- Researched community resources to enhance client support options.
- Monitored client progress and adjusted care strategies as needed for optimal outcomes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
Registered Nurse
Rush Foundation Hospital
Meridian, MS
05.2005 - 09.2015
- Administered critical care interventions to stabilize patients in life-threatening conditions.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Monitored patient vital signs and responses to treatment, adjusting interventions as necessary.
- Educated families on care processes and provided emotional support during critical situations.
- Managed multiple critical cases simultaneously, ensuring efficient workflow in high-pressure environments.
- Administered life-saving medications and therapies under strict protocols, guiding patients towards recovery from acute illnesses or injuries.
- Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
- Monitored hemodynamic parameters and analyzed complex data sets, making appropriate adjustments to treatment plans based on patient response.
- Demonstrated a high level of adaptability in adjusting to ever-changing patient acuity levels within the critical care unit, ensuring consistent delivery of safe and effective nursing care.
- Actively participated in continuing education opportunities to remain current with best practices in the rapidly evolving field of critical care nursing.
- Managed multiple priorities simultaneously while maintaining focus on providing exceptional patient-centered care within a fast-paced critical care environment.
- Maintained high standards of infection control within the critical care unit, contributing to a safer environment for both patients and staff.
- Utilized advanced assessment skills to quickly identify changes in patient condition requiring intervention or escalation of care.
- Provided compassionate end-of-life care for terminally ill patients and their families, ensuring dignity and comfort during difficult times.
- Oversaw various aspects of telemetry by administering pa catheters and arterials, vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation, and chest tubes.
- Collaborated with interdisciplinary teams during daily rounds to develop individualized treatment plans based on specific patient needs and goals.
- Improved patient outcomes by developing and implementing comprehensive care plans for critically ill patients.
- Led the rapid response team in emergency situations, showcasing strong clinical judgment and decision-making abilities under pressure.
- Enhanced interdisciplinary collaboration by effectively communicating with physicians, therapists, and support staff to ensure optimal patient care.
- Facilitated smooth transitions of care between critical care and other hospital units by maintaining effective communication with receiving staff and providing thorough handoff reports.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Participated in quality improvement initiatives aimed at reducing complications related to ventilator use, central line infections, and pressure ulcers.
- Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
- Guided patients, caregivers, and family members on plans of treatment and helpful resources available locally to support care.
- Administered medications and treatments as ordered by physician.
Education
Bachelor of Science -
Mississippi University For Women
Columbus, MS08.2016
Nursing
Meridian Community College
Meridian, MS05.2008
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Care coordination
- Case planning
- Critical thinking
- Documentation proficiency
- Interdisciplinary collaboration
- Home visits and inspections
- Direct patient care
- Medication and IV administration
- Medication administration
Certification
BLS
Additional Information
Supervisor-
Accentcare- Zela McBeath-601-625-7877
References
Kadee Taylor- (601) 416-2422
Brooke Gibbs- (601) 692-7390
Timeline
Case Manager
AccentCare
09.2015 - Current
Registered Nurse
Rush Foundation Hospital
05.2005 - 09.2015
Bachelor of Science -
Mississippi University For Women
Nursing
Meridian Community College