Angela R Brashear
Katy,TX
Summary
Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Self Storage Manager
Public Storage
04.2025 - Current
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Trained new employees on company policies, procedures, and best practices for consistent service delivery.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Opened and vacated storage units with new and excising customers
Rideshare Driver
Self-employeed
04.2023 - 08.2024
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Manage multiple calls, emails, and texts per day from customers
General Manager
Dam Red Barn
03.2019 - 03.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Continuously evaluating for best possibly prices to ensure profitability
- Studied the industry market and kept abreast of new trends
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintain business bank accounts, payment processing, accounts payable, and taxes
Auditor
Johnson City Bank
08.2016 - 06.2019
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Collaborated closely with external auditors, providing requested documentation promptly to facilitate smooth year-end audits.
Self Storage Manager
Riverbend Self Storage
08.2014 - 04.2016
- Accomplished multiple tasks within established timeframes.
- Responsible for the sales and marketing
- Keeping the facility rented at optimum levels effectively utilizing advertising
- Actively sells and maintains supplies of merchandise
- Provides outstanding customer service
- Including assessing and resolving customer problems
- Professionally handling telephone and walk-in inquiries
- Maintain Property keeping like new
- Maintain reports and deposits
Nanny
Paige Romine
08.2010 - 05.2014
- Redirected children to encourage safe and positive behavior.
- Taught children safe behavior such as seeking adult assistance when crossing the street and avoiding contact with unsafe objects.
- Modeled appropriate social behaviors and encouraged concern for others.
- Cleaned the house, including laundry, sweeping, and mopping.
- Promoted good behavior by using positive reinforcement.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
Manager
Sapulpa Aquatic Center
05.2013 - 08.2013
- Managed team of 25 employees
- Cross-trained and provided back-up for other customer service representatives when needed.
- Work as a team member performing cashier duties, product assistance, and cleaning
- Guaranteed positive customer experience and resolve all customer complaints
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service.
IT Personnel
Tulsa Spine & Specialty Hospital
08.2002 - 10.2009
- Trained the hospital staff quarterly
- Created new processes and systems for increasing customer service satisfaction
- Cross-trained and provided back-up for other customers service representatives when needed
- Verified that information in the computer system was up to date and accurate
- Compiled statistical information for special reports
- Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers
- Help develop the business office as hospital opened
- Develop Policy and Procedures for business office as well as hospital
Skills
- Strong organizational Skills
- Active listening Skills
- Sharp problem solver
- Energetic work attitude
- Invoice processing
- Opening/closing procedures
- Staff Development
- Policy/program development
- Staff Training
- Supervision and training
- Operational efficiency
- Policy enforcement
Timeline
Self Storage Manager
Public Storage
04.2025 - Current
Rideshare Driver
Self-employeed
04.2023 - 08.2024
General Manager
Dam Red Barn
03.2019 - 03.2023
Auditor
Johnson City Bank
08.2016 - 06.2019
Self Storage Manager
Riverbend Self Storage
08.2014 - 04.2016
Manager
Sapulpa Aquatic Center
05.2013 - 08.2013
Nanny
Paige Romine
08.2010 - 05.2014
IT Personnel
Tulsa Spine & Specialty Hospital
08.2002 - 10.2009