Shawn Deno
Pueblo,USA
Summary
Dynamic Self Storage Manager with a proven track record at Regency Self Storage, enhancing operational efficiency and customer satisfaction. Skilled in facility maintenance and conflict resolution, I successfully implemented process improvements that reduced response times and increased revenue through effective inventory management and exceptional customer service.
Overview
12
12
years of professional experience
Work History
Self Storage Manager
Regency Self Storage
02.2014 - Current
- Managed daily operations, ensuring optimal storage facility performance and customer satisfaction.
- Oversaw inventory management, maintaining accurate records of unit availability and customer transactions.
- Trained and mentored staff on best practices for security protocols and customer service excellence.
- Implemented process improvements that enhanced operational efficiency and reduced response times to customer inquiries.
- Conducted regular facility inspections to ensure compliance with safety regulations and maintenance standards.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Regularly updated facility pricing structures based on market trends and competitive analysis findings.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Trained new employees on company policies, procedures, and best practices for consistent service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Coronado High School
Colorado Springs, CO05-1975
Skills
- Property inspections
- Operational efficiency
- Rent collection
- Policy enforcement
- Facility maintenance
- Lease administration
- File system management
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Computer skills
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer relations
- Professional and courteous
- Self motivation
- Managing operations and efficiency
- Adaptability
Timeline
Self Storage Manager
Regency Self Storage
02.2014 - Current
High School Diploma -
Coronado High School