Ashley Denison
Meriden
Summary
Results-driven self-storage manager skilled in team collaboration and facility management. Achieved significant improvements in customer satisfaction and operational efficiency through effective budget management and strategic planning.
Overview
9
9
years of professional experience
Work History
Self Storage Manager
Extra Space Storage
East Hartford, CT
11.2025 - Current
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Managed daily operations, ensuring optimal facility performance and customer satisfaction.
- Resolved customer inquiries and disputes promptly, fostering positive relationships with tenants.
- Collaborated with vendors for maintenance services, optimizing cost-effectiveness and service quality.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Self Storage Manager/ Team Lead
Value Store It - Self Storage
Wesley Chapel, FL
12.2020 - 10.2025
- Oversaw inventory management, maintaining accurate records of unit availability and customer transactions.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
Self Storage Manager
Compass Self Storage
Orlando, FL
08.2017 - 11.2020
- Managed daily operations, ensuring optimal facility performance and customer satisfaction.
- Oversaw inventory management, maintaining accurate records of storage unit availability.
- Implemented marketing strategies to increase occupancy rates and enhance community awareness.
- Trained and mentored staff on best practices for customer service and facility maintenance.
- Developed budgets and financial reports to monitor operational efficiency and profitability.
- Resolved customer inquiries and disputes promptly, fostering positive relationships with tenants.
- Collaborated with vendors for maintenance services, optimizing cost-effectiveness and service quality.
- Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
- Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
- Implemented new marketing strategies to attract potential clients and boost occupancy rates.
- Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Organized promotional events to increase public awareness of the self-storage facility''s offerings.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Call Center Agent, Inbound Sales
Public Storage
Orlando, FL
03.2017 - 07.2018
- Assisted customers with inquiries and product selection to enhance satisfaction.
- Demonstrated product knowledge to promote features and benefits, driving upsell opportunities.
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Collaborated with team members to achieve sales targets through effective communication strategies.
- Participated in training sessions to improve product knowledge and sales techniques continuously.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
- Developed an in-depth understanding of company offerings, enabling confident presentation of tailored solutions to clients'' needs.
- Exceeded monthly sales targets through persuasive communication skills and product knowledge.
- Reduced average call handling time by quickly assessing customer needs and providing concise information or solutions as needed.
Education
Computer Science
Southern New Hampshire University
Hooksett, NH09-2030
High School Diploma -
Mark T Sheehan High School
Wallingford, CT06-2016
Skills
- Property inspections
- Operational efficiency
- Rent collection
- Policy enforcement
- Sales proficiency
- Budget planning
- Facility maintenance
- Security monitoring
- Teamwork and collaboration
- Customer service
Timeline
Self Storage Manager
Extra Space Storage
11.2025 - Current
Self Storage Manager/ Team Lead
Value Store It - Self Storage
12.2020 - 10.2025
Self Storage Manager
Compass Self Storage
08.2017 - 11.2020
Call Center Agent, Inbound Sales
Public Storage
03.2017 - 07.2018
Computer Science
Southern New Hampshire University
High School Diploma -
Mark T Sheehan High School