Mavis Allen
Pflugerville,TX
Summary
Accomplished Assistant Store Manager with expertise in team leadership and business growth. Proven success in visual merchandising and sales strategies, resulting in significant sales increases and enhanced customer satisfaction. Experienced in managing diverse teams, ensuring operational efficiency, and maintaining company standards. Strong background in training associates, inventory control, and operations management, with a focus on delivering exceptional customer service. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Self Storage Manager
Extra Space Storage
01.2025 - 01.2026
- Managed daily operations to ensure optimal storage facility performance.
- Directed team in maintaining high customer satisfaction and service standards.
- Implemented inventory management systems to enhance operational efficiency.
- Developed training programs for staff, improving onboarding processes and retention rates.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
Assistant Store Manager
Uhaul Moving And Storage
05.2021 - 02.2024
- Supervised daily store operations, ensuring smooth staff scheduling and efficient workflow.
- Trained new employees on customer service practices and operational protocols.
- Managed inventory control and executed product restocking processes.
- Resolved customer inquiries and complaints with effective communication and solutions.
- Monitored equipment functionality, coordinating maintenance as required.
- Oversaw cash handling procedures, reconciling discrepancies promptly.
- Conducted regular walk-throughs, directing team to address issues affecting store presentation.
- Scheduled employee shifts to maintain optimal staffing levels.
Activity Director
Graceland Senior Living
03.2019 - 04.2021
- Created engaging recreational programs to enhance resident well-being at Graceland Senior Living.
- Coordinated daily activities that promoted social interaction among seniors.
- Led group exercises, focusing on improving physical and mental health of residents.
- Organized special events, encouraging community involvement and participation from residents.
- Managed scheduling of activities to maintain a balanced routine for all residents.
- Collaborated with staff to develop tailored programs addressing individual resident needs.
Call Center Agent
Tigo Customer Care
02.2014 - 11.2018
- Efficiently managed high-volume inbound customer inquiries across telephone, email, and chat.
- Resolved customer complaints through effective communication techniques.
- Collaborated with team members to enhance service delivery processes.
- Documented customer interactions in CRM system to ensure accurate records.
- Assisted customers with billing issues and account inquiries promptly.
- Maintained up-to-date knowledge of company products and promotions.
- Identified customer needs by asking probing questions and actively listening to responses.
- Provided accurate product information to improve customer satisfaction.
Education
Associate of Arts - Social Work
Austin Community College
Austin, TX12-2025
Associate of Arts - Hospitality Management
Cyprus College
Cyprus03-2011
Associate of Science - Business Administration
Arizona State University
Tempe, AZ01-2028
Skills
- Property inspections
- Sales proficiency
- Facility maintenance
- Lease administration
- Teamwork
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Self motivation
- MS office
Languages
English
Professional
Twi
Professional
Ewe
Professional
GA
Professional
References
References available upon request.
Timeline
Self Storage Manager
Extra Space Storage
01.2025 - 01.2026
Assistant Store Manager
Uhaul Moving And Storage
05.2021 - 02.2024
Activity Director
Graceland Senior Living
03.2019 - 04.2021
Call Center Agent
Tigo Customer Care
02.2014 - 11.2018
Associate of Arts - Hospitality Management
Cyprus College
Associate of Arts - Social Work
Austin Community College
Associate of Science - Business Administration
Arizona State University