Angela Brooks
Baton Rouge,LA
Summary
Adaptable Patient Access Representative with a strong background in insurance verification and electronic health records management. Known for resolving patient concerns promptly and fostering a welcoming environment to support patient care.
Overview
27
27
years of professional experience
Work History
Patient Access Representative
Our Lady Of The Lake Hospital
Baton Rouge, Louisiana
12.2022 - Current
- Collected and verified patient information, improving registration accuracy and ensuring seamless patient flow.
- Assisted patients with insurance verification and eligibility inquiries, facilitating timely access to healthcare services.
- Scheduled appointments efficiently using electronic health record systems for better workflow.
- Addressed patient concerns promptly and directed them to appropriate resources.
- Trained new staff on registration procedures and customer service protocols.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Registered patients through face-to-face interviews, accurately obtaining demographic, insurance, and medical information for efficient processing.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Explained various admission forms and policies, acquiring signatures for consent.
Patient Scheduler
The Baton Rouge Clinic
Baton Rouge, Louisiana
10.1999 - 08.2015
- Managed incoming calls to assist patients with scheduling needs.
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Scheduled patient appointments using electronic health record systems.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled new and existing patients as walk-ins or by phone.
- Assisted patients with canceling and rescheduling appointments.
- Followed up on patient reminders and confirmations to reduce no-shows.
- Conducted follow-up calls for missed or cancelled appointments.
- Verified patient information and insurance details for accurate scheduling.
- Verified that all required documents were received and completed accurately.
- Prevented double bookings and set aside appropriate time in between appointments.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Reviewed appointment requests from external sources such as online portals.
- Ensured compliance with HIPAA regulations when handling sensitive information.
- Resolved customer service issues quickly and efficiently in a professional manner.
- Assisted patients in navigating the clinic's services and procedures.
Education
Graduate Certificate - Medical Assistant
Fortis College
Baton Rouge, LA05-2016
High School Diploma -
Belaire High School
Baton Rouge, LA03-1986
Skills
- Patient registration
- Insurance verification
- Electronic health records
- HIPAA compliance
- Appointment scheduling
- Financial transactions
- Data entry accuracy
- Data entry
- Multitasking and organization
- Effective communication
- Healthcare communication
- Verbal and written communication
- Patient engagement
- Telephone etiquette
- Detail orientation
- Team collaboration
- Adaptability
- Client relations
Timeline
Patient Access Representative
Our Lady Of The Lake Hospital
12.2022 - Current
Patient Scheduler
The Baton Rouge Clinic
10.1999 - 08.2015
Graduate Certificate - Medical Assistant
Fortis College
High School Diploma -
Belaire High School