Angela Brown
Summary
Seasoned Housekeeping Supervisor with comprehensive knowledge in managing housekeeping tasks and teams. Strengths include high standards of cleanliness, staff training, efficient delegation, and inventory control. Notable for maintaining superior guest satisfaction levels through attention to detail and positive communication skills. Previous roles demonstrate impactful leadership abilities in fostering team collaboration and enhancing operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Royalton Blue Waters
01.2017 - Current
- Supervised daily housekeeping operations to maintain high cleanliness standards.
- Trained staff on proper cleaning techniques and safety protocols.
- Coordinated scheduling and task assignments for housekeeping team members.
- Inspected guest rooms and public areas for cleanliness and maintenance issues.
- Implemented quality control measures to ensure service standards exceeded expectations.
- Collaborated with front desk to address guest requests and concerns promptly.
- Conducted performance evaluations and provided feedback to team members regularly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Housekeeping Room Attendant
Decameron
10.2007 - 12.2016
- Cleaned and maintained guest rooms to ensure high standards of cleanliness.
- Organized housekeeping supplies and equipment for efficient workflow.
- Collaborated with team members to address guest requests promptly.
Education
Room Attendant - Hospitality
Heart And American Lodging Association
Skills
- Staff Supervision & Scheduling
- Training & Onboarding New Employees
- Performance Evaluation & Coaching
- Team Motivation & Conflict Resolution
Accomplishments
- Supervisor of the Month
Certification
- Heart and American Lodging Association- Room Attendant
Reference
- Alva Fertuardo
Royalton Blue Water
Housekeeping manager
876 424 0130
- Felecia falconer
Quality manager
Princess Hotel
876 208 2018
Timeline
Housekeeping Supervisor
Royalton Blue Waters
01.2017 - Current
Housekeeping Room Attendant
Decameron
10.2007 - 12.2016
Room Attendant - Hospitality
Heart And American Lodging Association