Angela Burgess
Summary
Hardworking and experienced at Enterprise Rent-A-Car. Great at helping customers and fixing their problems. Managed daily schedules, trained new team members, and kept things running smoothly. Focused on making sure every customer had a good experience and handled tough situations calmly and professionally.
Overview
7
7
years of professional experience
Work History
Lead Exit Agent
Enterprise Rent-A-Car
08.2019 - Current
- Took care of rental reservations quickly and efficiently.
- Helped coworkers and customers solve problems with vehicles and the system.
- Kept track of schedules for the day, including extra help and lunch breaks.
- Updated weekly shift logs to make sure schedules were accurate.
- Contacted customers to fix contract issues.
- Answered phone calls and helped with questions with rental related.
- Trained new employees on company rules and how to use the system.
Lead Cashier
Gold Ranch Casino
03.2018 - 08.2019
- Changed fuel prices and updated merchandise in the system.
- Checked inventory and replaced items close to expiring.
- Ordered merchandise to keep shelves stocked.
- Made sure the store stayed clean and organized.
- Talked with service providers about pump issues and got them fixed.
- Helped with merchandise audits to make sure everything was accounted for.
- Stocked shelves and organized items.
- Managed the cash drawer and handled payments.
- Trained new employees on how to use the register.
- Helped customers resolve issues with the fueling system.
Education
No Degree - General Education/Sports Medicine
Diablo Valley College
Pleasant Hill, CASkills
- Problem-solving skills
- Customer service
- Data entry
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Administrative support
Websites
Timeline
Lead Exit Agent
Enterprise Rent-A-Car
08.2019 - Current
Lead Cashier
Gold Ranch Casino
03.2018 - 08.2019
No Degree - General Education/Sports Medicine
Diablo Valley College
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