Angela Byrance
Richmond,VA
Summary
Dedicated Customer Service Specialist over 6 years of providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Service Representative
Capital One
Richmond, VA
12.2022 - Current
- Provide exceptional customer service to Capital One customers, responding to inquiries andd resolving issues in a timely manner ,Processed mobile service payments accurately and efficiently, ensuring seamless transactions for customers..
- Utilize problem-solving skills to identify customer needs and provide solutions that meet their expectations
- Assisted Capital One banking customers with account questions and service requests.
- Handled inbound calls for Capital One credit card support.
- Resolved billing issues and payment concerns using Capital One systems.
Customer Service Representative
Wells Fargo
Richmond, VA
03.2020 - 12.2022
- 1. Delivered efficient and friendly customer service in person, over the phone, and online.
- 2. Addressed customer inquiries, complaints, and feedback promptly and professionally.
- 3. Identify customer needs and provide appropriate solutions.
- 4. Keep up-to-date on product and company information to answer customer queries accurately.
- 6. Secured customer satisfaction through timely follow-up support.
- 7. Work collaboratively with team members to achieve customer service goals.
- 10. Monitor customer feedback and provide recommendations to management on how to improve customer service.
Baler Operator
KBR (DuPont
Richmond, VA
01.2017 - 12.2020
- 1) Tended automatic machine that baled rubber pellets, ensuring proper compression, wrapping, and sealing of products.
- 2) Checked weight measurements on bales using meters. to verify weights of bales.
- 3) Observes coating mechanism and distribution of dope, talc, or film on bales.
- 4) Removed wet bales from machines to maintain operational efficiency and prevent quality issues.
- 5) Examines metal detector and wrapping mechanism for defects.
- 6) Adjusted valves to reset baling operations during malfunctions. and presses button that resets baling operations when automatic controls malfunction.
- Tended automatic machine that stacked bales on pallets for storage.
Customer Service ( Meter Reader
Dominion Virginia Power
Richmond, VA
03.2016 - 04.2017
- Managed daily tasks and duties to support operations.
- Illustrating A Circle For Safety at all time.
- Read electric, gas, water, or steam consumption meters and enter data in route books or hand-held computers.
- Walk or drive vehicles along established routes to take readings of meter dials.
- Operate vehicles or material-moving equipment.
- Upload into office computers all information collected on hand-held computers during meter rounds, or return route books or hand-held computers to business offices so that data can be compiled.
- Enter information into databases or software programs.
- Verified readings for abnormal consumption, recording potential reasons for fluctuations to ensure accurate billing.
- Inspected meters for unauthorized connections and defects, ensuring compliance and safety standards.
- Monitor equipment operation to ensure proper functioning.
- Connect and disconnect utility services at specific locations.
- Report to service departments any problems such as meter irregularities, damaged equipment, or impediments to meter access, including dogs.
- Report maintenance or equipment problems to appropriate personnel.
- Collect past-due bills.
- Collect deposits, payments or fees.
- Responded to customer inquiries about services and charges, directing them to appropriate resources for resolution.
- Discuss account status or activity with customers or patrons.
- Refer customers to appropriate personnel.
- Applied various skills to enhance task performance.
- Driver's license to Drive Company Vehicles
- Knowledge of Word Document
- Using GPS and Manual Maps
Education
Certificate - Human Services
J.Sergeant Reynolds College
Richmond, VAGED -
Virginia Randolph High School
Glen Allen, VASkills
- Account management
- Transaction management
- Account reconciliation
- Payment facilitation
- Banking support
- Call management
- Issue resolution
- Dispute resolution
- Technical assistance
- Oral communication
- Account setup
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- EPA Type II
- Forklift Certification
- Mentorship Program 2024 until
Timeline
Customer Service Representative
Capital One
12.2022 - Current
Customer Service Representative
Wells Fargo
03.2020 - 12.2022
Baler Operator
KBR (DuPont
01.2017 - 12.2020
Customer Service ( Meter Reader
Dominion Virginia Power
03.2016 - 04.2017
Certificate - Human Services
J.Sergeant Reynolds College
GED -
Virginia Randolph High School