ANGELA CARPENTER
Grantville,GA
Summary
Experienced with customer service, administrative tasks, and managing front desk operations. Utilizes excellent communication and organization skills to maintain welcoming and efficient reception area. Track record of fostering positive visitor experiences and supporting office staff seamlessly.
Overview
8
8
years of professional experience
Work History
Back Desk Receptionist
Georgia Bone & Joint
03.2022 - 07.2023
- GREETING PATIENTS AS THEY FINISHED THEIR THERAPY APPOINTMENT
- SCHEDULING PATIENTS' UPCOMING APPOINTMENTS THROUGH THE EPIC SYSTEM
- SCANNING IN AND FILING PATIENTS' PAPERWORK
- ANSWERING PHONES AND SCHEDULING AND/OR CANCELLING APPOINTMENTS
- DIRECTING CALLERS TO THE PROPER DEPARTMENT AS NEEDED
- SENDING NOTIFICATIONS TO DR'S MA’S FOR UPDATED REFERRALS
County Secretary
Georgia Farm Bureau
06.2015 - 03.2022
- ANSWERING AND DIRECTING PHONE CALLS USING A MULTI-LINE PHONE SYSTEM
- ORGANIZING AND DISTRIBUTING MESSAGES
- ORGANIZING DOCUMENTS AND FILES
- GREETING CUSTOMERS AND GUESTS
- PAYMENT PROCESSING FROM CUSTOMERS BY EITHER WALK-IN, PHONE CALLS OR MAIL
- AIDING THE CSRS AND AGENTS BY MAKING CHANGES TO CUSTOMERS' POLICIES, ANSWERING POLICY QUESTIONS, AND ASSISTING IN ANY MANNER FEASIBLE TO SATISFY THE CUSTOMER
- SOLE RELIABLE PARTY FOR MEMBERSHIP NOTIFICATIONS
Education
No Degree - Religious Education
Baptist University of Florida
GracevilleSkills
- Effective multi-tasking
- Relationship building
- Logical evaluation
- Problem Solving
- Customer support proficiency
- Experience in EPIC & Microsoft Office
- Effective in diverse work settings
- Systematic file handling
- Strong communication skills
- Responsive to new challenges
- Organization
- Appointment coordination
- Multi-line telephone operation
Timeline
Back Desk Receptionist
Georgia Bone & Joint
03.2022 - 07.2023
County Secretary
Georgia Farm Bureau
06.2015 - 03.2022
No Degree - Religious Education
Baptist University of Florida