Angela Castaneda
Elgin,IL
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
17
17
years of professional experience
Work History
School Bus Driver
Cusd 303
03.2025 - Current
- Transported passengers safely along prescribed routes according to tight schedules.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
FRAUD RECOVERY SPECIALIST II
JPMorgan Chase & Co
08.2009 - 06.2024
- Responsible for reducing losses on credit card fraud cases by thoroughly reviewing account transaction details for recovery opportunities
- Working directly with customers and merchants to provide resolution to customers who have reported fraudulent activity
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Curbside Shopper
Meijer
12.2019 - 12.2021
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
High School Diploma - Secondary Education
Arvin High School
Arvin, CA06-2006
Skills
- Customer service
- Time management
- Safety-focused
- Computer literacy
- Commercial driving
- Effective communication skills
Timeline
School Bus Driver
Cusd 303
03.2025 - Current
Curbside Shopper
Meijer
12.2019 - 12.2021
FRAUD RECOVERY SPECIALIST II
JPMorgan Chase & Co
08.2009 - 06.2024
High School Diploma - Secondary Education
Arvin High School