Angela Castiglione
Walgreens
Vancouver,WA
7
years of professional experience
Thrive in high-volume environments using multi-tasking and time management abilities. Hardworking individual who strives for excellence by being reliable and consistent. Accomplished with a solid history of 10+ years' achievements in sales, hospitality, and customer service.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive a positive shopping experience and optimizing store performance.
Motivated leader with strong organizational and prioritization abilities. Areas of expertise include leading a team, customer service, sales, as well as excellent communication and time management skills.
Work History
Emerging Store Manager
6 Months- Analyzed sales trends to inform purchasing decisions and promotional strategies, maximizing revenue potential.
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and developed team members, fostering a collaborative work environment and enhancing service quality.
- Implemented inventory management practices to reduce shrinkage and maintain stock levels.
- Coordinated staff scheduling to align resources with peak business hours, enhancing operational efficiency.
- Evaluated employee performance regularly, providing constructive feedback to drive professional growth and accountability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Shift Lead
6 Years 5 Months- Demonstrated that customers come first by serving them with a sense of urgency.
- Resolved customer complaints and escalated issues to senior management for effective resolution.
- Resolved customer complaints and reported issues to senior management.
- Prioritized customer needs by serving with urgency to enhance satisfaction and loyalty.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Completed opening and closing duties to facilitate business operations.
- Processed credit and debit card payments and returned the proper change for cash purchases.
- Processed shipments and maintained organized stock shelves. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Delegated tasks to employees based on shift requirements and individual strengths to optimize team performance.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service excellence and operational standards.
Education
High School Diploma
Skills
Inventory management
Retail inventory management
Store opening and closing
Training development
POS systems
Leadership development
MS Office proficiency
Personnel training and development
Team leadership
Team development
Team motivation
Time management
Shift scheduling
Store merchandising
Store displays
Supply ordering
Leadership coaching
Operational compliance
Store displays
Strong organizational skills
Multitasking and organization
Customer service
Performance goals
Payroll management
Policy compliance
Recruitment and hiring
Strategic thinker
Payroll management
Education and Training
United States
Timeline
Emerging Store Manager
Walgreens
02.2026 - CurrentRead More
Shift Lead
Walgreens
09.2019 - 02.2026Read More
Cheyenne High School
High School Diploma
Read More