ANGELA CASTILLO
Waxahachie,TX
Summary
Experienced professional with over 20 years in customer service and technical operations, complemented by 10+ years in payroll management within the public sector. Proven track record in accurate payroll administration for hourly and salaried employees, with a focus on resolving issues and managing funding liability accounts. Committed to fostering a collaborative and creative work environment that drives organizational success. Actively seeking new challenges to leverage extensive experience and contribute to team growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Payroll Administrator
City of Midlothian
07.2025 - 12.2025
- Processed bi-weekly payroll for 300+ exempt, non-exempt, and civil service employees with accuracy and confidentiality.
- Ensured successful payroll export and integration into INCODE 9; identified and resolved discrepancies to maintain seamless payroll cycles.
- Created and implemented standardized payroll administration processes, enhancing accuracy and consistency across payroll tasks.
- Managed TimeClock Plus timekeeping operations, performing timesheet reviews, corrections, system maintenance, and troubleshooting to ensure accurate payroll data.
- Collaborated with department managers to resolve payroll issues and ensure compliance with organizational policies.
- Provided timely support to employees regarding payroll and timekeeping inquiries.
Payroll Administrator
City of Cleburne
05.2022 - 07.2025
- Processed bi-weekly timesheets for 300+ exempt, non-exempt, and civil service employees, ensuring accurate and timely entry and payroll processing in INCODE 9 system.
- Verified the completion of each payroll cycle, ensuring all related tasks are finalized, including terminations, leave accrual updates, and departmental leave reports.
- Prepared and submitted Employer Quarterly Federal Tax Forms (941), Texas Workforce Commission filings, and the Multiple Worksite Report.
- Responded to IRS inquiries and processed W-2s, W-4s W-2Cs with accuracy and compliance.
- Responded promptly to employee inquiries regarding paychecks, deductions, and leave banks, ensuring clear communication and resolution of issues.
- Collaborated with Human Resources staff to facilitate employee profile updates and benefit-related matters, enhancing overall support for staff.
- Assisted Human Resources Director during UKG timekeeping transition by managing accrual migrations, conducting system testing, and supporting implementation of UKG payroll processing.
Administrative Technician
City of Fort Worth
01.2022 - 05.2022
- Delivered administrative and clerical support to enhance operations of Property Management Department.
- Processed bi-weekly timesheets and personnel actions through PeopleSoft.
- Processed invoices, eRRDs, and payments within required 30-day deadlines.
- Addressed external customer inquiries regarding city-owned and tax-foreclosed properties to ensure accurate information dissemination.
- Analyzed council agenda to inform and prepare the Director of Property Management for effective decision-making.
Base Operator & Administrative Partner
Central Market
06.2021 - 12.2021
- Coordinated meetings and schedules to optimize facility leadership's time and resources.
- Supported facility leadership needs and assisted with special projects for management.
- Managed calls, emails, and documentation to streamline administrative processes.
- Supported timekeeping and employee portal to enhance internal operations.
- Developed training materials and documentation to support new hire onboarding and continuous learning.
Human Resources/Accounts Payable
Rockett Special Utility District
06.2015 - 12.2019
- Provided daily HR operations support for 30+ office and field personnel, ensuring smooth HR functions and timely issue resolution.
- Developed and delivered training on workplace communication, safety, and equal opportunity, enhancing employee awareness and compliance.
- Created standardized operating procedures for hiring, payroll, and new hire processes.
- Ensured accurate timekeeping by reviewing and reconciling timesheets for office and field staff using TimeClock Plus.
- Reviewed, coded, and processed invoices using INCODE/Tyler Technologies, resolving discrepancies to maintain accurate financial records.
- Managed 36 annual billing cycles across multiple service areas, generating $400k+ in revenue.
- Investigated billing inquiries, ensured data integrity, and maintained positive customer relations.
Education
Bachelors of Business Administration -
Tarleton State University
Skills
- Payroll Processing
- Payroll Tax Reporting
- Accounts Payable
- Timekeeping Administration
- Auditing & Reconciliation
- INCODE 9 (Tyler Technologies)
- TimeClock Plus
- UKG & PeopleSoft
- Microsoft Excel
- Data entry
- Employee relations
Certification
Texas Public Notary, 06/01/18, Present
Timeline
Payroll Administrator
City of Midlothian
07.2025 - 12.2025
Payroll Administrator
City of Cleburne
05.2022 - 07.2025
Administrative Technician
City of Fort Worth
01.2022 - 05.2022
Base Operator & Administrative Partner
Central Market
06.2021 - 12.2021
Human Resources/Accounts Payable
Rockett Special Utility District
06.2015 - 12.2019
Bachelors of Business Administration -
Tarleton State University