Angela Cerritos
Quincy,WA
Summary
Proven Customer Service Specialist, adept in problem-solving and critical thinking, enhanced Live Nation's customer loyalty through effective dispute resolution and empathetic interactions. Skilled in active listening and documentation, consistently maintained professionalism in high-pressure situations. Achieved notable increase in repeat business, demonstrating a strong blend of technical and interpersonal skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Live Nation
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Pizza Hut
11.2023 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Quincy High School
Quincy, WA06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thin
- Critical Thinking
- Documentation
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Live Nation
04.2024 - Current
Customer Service Cashier
Pizza Hut
11.2023 - 04.2024
High School Diploma -
Quincy High School