Angela Chacon
Canton,MI
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
3
3
years of professional experience
Work History
Food Service Manager
Tim Hortons
Dearborn, MI
05.2022 - Current
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Direct Care Worker
Midwest Health Care
Farmington Hills, MI
01.2021 - 09.2023
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Provided transportation services for patients'' appointments with healthcare providers or community-based events as needed.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
Education
Diploma -
Taylor Center High School
Taylor, MI06.1993
Skills
- Purchasing
- Hiring Procedures
- Hiring Standards
- Production Records
- Sanitation Standards
- Team Development
- Customer Service
- Health Inspections
- Upselling Techniques
- Conflict Resolution
- ServeSafe Manager
- POS Terminal Operation
Timeline
Food Service Manager
Tim Hortons
05.2022 - Current
Direct Care Worker
Midwest Health Care
01.2021 - 09.2023
Diploma -
Taylor Center High School