Angela Charles
Sacramento,CA
Summary
A Professional Animal Care Provider with an education in American Sign Language and Spanish with strong proficiencies in customer service, conflict resolution, adaptability, and decision making.
I have over 15+ years in the Food Service industry with a Serve Safe Food Handler Certification. Twelve years of experience as an Animal Care Provider providing services such as pet training, house stays, boarding and training others. Six years of working as an independent contractor as a food delivery driver through DoorDash.
Competent in American Sign Language and Spanish communication, and able to type 60 words per minute.
Leadership Training
Business Administration as an Animal Care Provider with Exceptional Customer Service.
Overview
2026
2026
years of professional experience
Work History
Driver
Uber And Lyft
08.2021 - Current
- Navigated diverse routes efficiently, ensuring prompt passenger arrivals and maintaining high satisfaction levels.
- Managed vehicle maintenance schedules, ensuring optimal performance and compliance with safety regulations.
- Enhanced customer experience by providing assistance with luggage and navigation during rides.
- Demonstrated adaptability by effectively handling varying passenger needs and preferences during trips.
- Monitored traffic patterns to identify efficient routes, reducing delays and improving overall ride efficiency.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Implemented feedback mechanisms to gather passenger insights, driving improvements in service quality and responsiveness.
Delivery Driver
DoorDash
02.2017 - 01.2025
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
Cook Shift Leader
Giovanni’s Old World Pizzeria
06.2022 - 06.2023
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Mentored kitchen staff to prepare each for demanding roles.
- Maintained well-organized mise en place to keep work consistent.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Collaborated with staff members to create meals for large banquets.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Modernized work processes to reduce guest wait times and boost daily output.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Independent Contractor
Professional Animal Care, Furry GodMutha Services
01.2016 - Current
- Attentive care for animals for any behavioral type
- Administer medication and close observation of pets as needed
- Provide physical activity and exercise for hyperactive pets
- Provide stay services for pet owners per request.
Cashier/Cook
Pieces by the Slice
01.2015 - 01.2016
- Cooked and prepared food
- Cleaned and polished equipment
- Served customers and handle conflicts
- Delegated jobs to other employees.
Cashier/Cook
Little Caesars Restaurant
01.2012 - 01.2015
- Cooked and prepared food
- Cleaned and polished equipment
- Worked as a cashier and conflict manager
- Delegated jobs and workers.
Bather
PetSmart
2024 - 2025
- Groomed and bathed pets in preparation for grooming services.
- Maintained cleanliness of bathing area and equipment to ensure safety and hygiene.
- Assisted pet owners with post-bathing care instructions for optimal pet health.
- Monitored pet behavior during bathing, ensuring comfort and reducing stress levels.
- Collaborated with groomers to streamline workflow and enhance service delivery.
- Implemented efficient bathing processes, improving turnaround time for services.
- Provided exceptional customer service, fostering positive relationships with pet owners.
- Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
- Supported team members by effectively managing time and prioritizing tasks during busy periods.
Education
Spanish and American Sign Language, Early Childhood Education. ECE Unit
Sacramento City College
Sacramento, CaliforniaHigh School Diploma - undefined
Kinney High School
2007
Skills
- Assigning Tasks
- Traffic Calming
- Shrinkage Prevention
- Store Opening and Closing
- Product Knowledge
- Managing Cash Register
- Customer Assistance
- Feedback Acceptance
- Retail Sales
- Time Management
- Teamwork and Collaboration
- Cash Handling
Skills
- Ability to Lift 40 Pounds
- Leadership
- Account Assistance
- Product Merchandising
Timeline
Cook Shift Leader
Giovanni’s Old World Pizzeria
06.2022 - 06.2023
Driver
Uber And Lyft
08.2021 - Current
Delivery Driver
DoorDash
02.2017 - 01.2025
Independent Contractor
Professional Animal Care, Furry GodMutha Services
01.2016 - Current
Cashier/Cook
Pieces by the Slice
01.2015 - 01.2016
Cashier/Cook
Little Caesars Restaurant
01.2012 - 01.2015
Spanish and American Sign Language, Early Childhood Education. ECE Unit
Sacramento City College
High School Diploma - undefined
Kinney High School
Bather
PetSmart
2024 - 2025
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