Angela Chercasky
Aspen,CO
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Interpreter
ARUSA Translation Services LLC
12.2023 - Current
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Executive Assistant
Vicunha Flooring
01.2022 - 11.2023
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing installations and coordinating appointments with clients and with insltallers.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
Executive Assistant
Balentine Collection International
05.2021 - 01.2022
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
Front Desk Manager
Lift One Condominiums
05.2016 - 07.2021
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Ensured data accuracy through regular audits of guest profiles.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Prepared weekly employee work schedules to meet operational needs.
Personal Assistant, Nanny
Lewis Family
01.2011 - 10.2014
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Ensured timely completion of homework assignments by assisting with tasks and answering questions.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Improved children''s social skills through engaging group activities and outings.
- Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
- Provided healthy meals and snacks for children, adhering to any dietary restrictions or preferences.
- Facilitated outdoor playtime to promote physical activity and overall health in the children being cared for.
- Organized transportation needs for school pick-ups/drop-offs or other necessary trips.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Bar Supervisor
Kenichi Restaurant
12.2009 - 04.2012
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Restaurant Supervisor
Snowmass Club - Sage
11.2008 - 12.2009
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Restaurant Supervisor
Ritz Carton Club - Willow Creek Restaurant
02.2005 - 11.2008
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
Education
Bachelor of Tourism Studies - Hospitality
CAECE Mar Del Plata
Mar Del Plata, Buenos Aires, Argenitna11.2004
Skills
- Client Support
- Interpersonal Communication
- Professional ethics
- Relationship Building
- [Language] Fluency
- Fluent Bilingualism
- Intercultural Sensitivity
- Terminology Management
- Attention to Detail
- Microsoft Office
Known As
Fiona Chercasky-Poole
References
- Melony and Adam Lewis, 858-334-3332
- Enrique Biencowski, 970-948-3437
- Eliza Martin 970-710-0857
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Interpreter
ARUSA Translation Services LLC
12.2023 - Current
Executive Assistant
Vicunha Flooring
01.2022 - 11.2023
Executive Assistant
Balentine Collection International
05.2021 - 01.2022
Front Desk Manager
Lift One Condominiums
05.2016 - 07.2021
Personal Assistant, Nanny
Lewis Family
01.2011 - 10.2014
Bar Supervisor
Kenichi Restaurant
12.2009 - 04.2012
Restaurant Supervisor
Snowmass Club - Sage
11.2008 - 12.2009
Restaurant Supervisor
Ritz Carton Club - Willow Creek Restaurant
02.2005 - 11.2008
Bachelor of Tourism Studies - Hospitality
CAECE Mar Del Plata
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