Angela Cintron
Dunellen,NJ
Summary
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Medical Office Manager
Watchung Pediatrics/Hometown Pediatrics
Warren, NJ
12.2024 - Current
- Provide exceptional customer service when addressing client inquiries or concerns via phone or email.
- Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Serve as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Oversaw payroll operations, ensuring accuracy and adherence to deadlines to meet employee needs.
Healthcare Training Manager
Watchung Pediatrics
Warren Township, NJ
12.2022 - 12.2024
- Implemented diverse training methods to enrich instructional approaches and optimize learning outcomes.
- Assessed and analyzed training performance to ensure quality and cohesiveness.
- Developed and implemented a comprehensive training program to elevate employee productivity and morale.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
- Evaluated training effectiveness through feedback mechanisms and adjusted curricula accordingly.
- Developed onboarding materials to streamline new employee integration into pediatric practices.
Medical Front Office Supervisor
Watchung Pediatrics
Millburn, NJ
09.2018 - 05.2022
- Cultivated and led a high-performing administrative team through continuous coaching and motivation.
- Recorded patient medical information, case histories, and insurance details to ensure efficient appointment scheduling and payment processing..
- Monitored provider schedules and scope of practice to effectively organize and schedule appropriate care.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Supervised front office operations and ensured adherence to patient scheduling protocols.
- Implemented efficient patient check-in processes, enhancing overall workflow efficiency.
Store Manager
AT&T Mobility
North Brunswick, NJ
12.2009 - 09.2018
- Cultivated customer relationships to enhance shopping experiences and stimulate revenue growth.
- Directed training and development of 16 retail sales representatives to foster a culture of efficiency and high performance.
- Established and optimized internal policies to enhance operational efficiency and responsiveness.
- Facilitated weekly store meetings for all employees to discuss sales promotions and new inventory updates.
- Managed receiving and display of incoming products to align with planned promotions and seasonal rotations..
- Maintained accurate inventory records through daily cycle counts and annual audits.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Phoenix, AZ05.2025
Associate of Arts - Business Administration And Management
University Of Phoenix
Tempe, AZ11.2014
Skills
- Strategic Planning
- Supervision
- Team leadership and Coaching
- Patient & Customer Relations
- Coaching, Mentoring & Staff Development
- Product and Service Sales
- Goals and Performance
- Medical Office Administration
- HIPAA Guidelines
- Insurance Verification
- Medical Records Management
- PCC EHR
- Athenahealth
- Patient Scheduling
- Problem Resolution
- Bilingual (English/Spanish)
- Paychex Flex
- Employee Onboarding & Training
- Healthcare Operations Management
Certification
- First Aid/CPR Certified
Timeline
Medical Office Manager
Watchung Pediatrics/Hometown Pediatrics
12.2024 - Current
Healthcare Training Manager
Watchung Pediatrics
12.2022 - 12.2024
Medical Front Office Supervisor
Watchung Pediatrics
09.2018 - 05.2022
Store Manager
AT&T Mobility
12.2009 - 09.2018
Bachelor of Science - Healthcare Management
University of Phoenix
Associate of Arts - Business Administration And Management
University Of Phoenix