Sylvia Mendez
Bandera,TX
Summary
Trained and worked a long side of the Founders Mague Novick and Mariana Giianna for 20 years helped me in growing the passion and dedication for our patients,
Overview
20
20
years of professional experience
Work History
Medical Office Manager
Raphael Community Free Clinic
Kerrville, Texas
04.2019 - Current
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Consulted with healthcare professionals on decisions.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Medical Assistant Supervisor
Raphael Community Free Clinic
Kerrville, Texas
05.2017 - Current
- Carried out day-day-day duties accurately and efficiently.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Taught patients about medications, procedures and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Registered Medical Assistant
Raphael Community Free Clinic
Kerrville, Texas
01.2002 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures and care plan instructions.
- Maintained detailed records of test results by entering data and patient information into computer.
Education
RMA Certification - Medical Assisting
El Paso Community College
El Paso, TX05.1998
High School Diploma -
Bowie High School
El Paso, TX05.1985
Skills
- Documentation and control
- Strategic planning
- Staff Management
- Scheduling
- Workflow planning
- Teamwork and Collaboration
- Clerical Support
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Manager
Raphael Community Free Clinic
04.2019 - Current
Medical Assistant Supervisor
Raphael Community Free Clinic
05.2017 - Current
Registered Medical Assistant
Raphael Community Free Clinic
01.2002 - Current
RMA Certification - Medical Assisting
El Paso Community College
High School Diploma -
Bowie High School
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