Roxanne Grodin
Robert Moffatt, M.D.
CHICKASHA,OK
19
years of professional experience
Experienced Medical Office Manager with a strong work ethic and proven multitasking abilities. Expertise in developing office policies and managing billing processes to enhance revenue and patient satisfaction.
Results-driven Medical Office Manager with expertise in patient scheduling management, billing processes, and conflict resolution. Proven ability to enhance operational efficiency and improve patient satisfaction.
Healthcare professional with strong background in patient care and medical support. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Expertise in patient assessment and medication administration, along with compassionate care and reliability.
Work History
Medical Office Manager
19 Years- Oversaw daily operations, ensuring efficient patient flow and appointment scheduling.
- Managed staff recruitment, training, and performance evaluations to enhance team productivity.
- Developed and implemented office policies to improve compliance with healthcare regulations.
- Coordinated billing and coding processes, minimizing errors and optimizing revenue cycle management.
- Analyzed patient feedback to identify areas for improvement in service delivery.
- Facilitated communication between medical staff and patients, enhancing overall satisfaction rates.
- Monitored inventory of medical supplies, ensuring adequate stock levels for uninterrupted service delivery.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Oversaw all regulatory compliance efforts, keeping practice in line with evolving healthcare laws.
Education
High School Diploma
- Honor Roll
Associate of Arts - General Studies
- Dean's List
CNA - Medical Technology
Associate of Science - Nursing
- Dean's List
Skills
Strong work ethic
Effective multitasking
Professional telephone etiquette
Conflict resolution
Patient scheduling management
Patient demographics
Insurance eligibility and verification
Medical practice operations
Patient check-in
Team leadership
Computer software proficiency
Billing processes
Attention to detail focus
Insurance verification proficiency
Human resources
EMR software
Patient registration
Patient needs assessment
Inventory control management
Administrative support
Staff recruitment and training
Office budget management
Financial analysis
Medical billing expertise
HIPAA regulations
Medication administration
Direct patient care
Patient assessments
Documentation and charting
Patient assessment
Patient education and counseling
Infection control measures
Patient care
Wound care
Professional bedside manner
Taking vitals
Lab result interpretation
EMR systems
Performing ekgs
Proper catheter insertion/removal
Emergency response
Vaccine administration
Diabetes management
Timeline
Medical Office Manager
Robert Moffatt, M.D.
01.2001 - 01.2020Read More
Ventura High School
High School Diploma
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Ventura College
Associate of Arts from General Studies
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Ventura College
CNA from Medical Technology
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Ventura College
Associate of Science from Nursing
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