Angela Clark
Kenly,NC
Summary
Excellent communicator and dependable team player with a strong understanding of medicaid and insurance. Hardworking, detail-oriented, and compassionate. Excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Independent Insurance Agent
Armor Insurance And Senior Solutions
04.2023 - Current
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Investigated and processed claims swiftly to keep customers satisfied.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Analyzed risk factors to recommend appropriate coverage levels.
- Calculated premiums and established payment methods for sales.
Income Maintenance Caseworker II
Johnston County Department Of Social Services
01.2012 - 08.2021
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Determined if applicants met eligibility for public assistance programs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Verified life insurance, real and personal property, Register of Deeds, and Disability.
- Worked with clients, representatives, Power of Attorney's and hospital staff regarding eligibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Business
Wilson Technical Community College
Wilson, NCMedicare, LTC, Life And Health, P&C Licenses - Insurance
NC Department of Insurance
Raleigh, NC02.2023
Skills
- Computer, General office equipment, calculator, printers, fax machine, telephone, and scanners
- Health Insurance Industry Knowledge
- Industry Monitoring
- Excellent Communication Talents
- Client Needs Analysis
- Life Insurance
- Insurance Coverage Review
- Licensing Requirements
- Professional Relationships
Timeline
Independent Insurance Agent
Armor Insurance And Senior Solutions
04.2023 - Current
Income Maintenance Caseworker II
Johnston County Department Of Social Services
01.2012 - 08.2021
No Degree - Business
Wilson Technical Community College
Medicare, LTC, Life And Health, P&C Licenses - Insurance
NC Department of Insurance
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