Angela Clay
Detroit,MI
Summary
Motivated, experienced nursing professional bringing demonstrated clinical expertise, leadership skills, and technical knowledge. Proficient in updating charts, monitoring medications, and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Overview
15
15
years of professional experience
Work History
Host
Capital Grille
Troy, MI
04.2023 - 11.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Managed incoming calls during busy shifts.
- Processed payments from customers using a POS system.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Medical Office Administrator
Gastronenterology Associates
Detroit, MI
01.2010 - 01.2023
- Greeted patients, answered phones and scheduled appointments.
- Processed payments for services rendered and collected co-payments.
- Verified patient insurance coverage, eligibility and benefits.
- Maintained medical records per HIPAA regulations.
- Maintained confidentiality of patient information at all times.
- Analyzed accounts receivable aging reports monthly.
- Answered incoming calls from pharmaceutical representatives.
- Reconciled bank statements on a weekly basis.
- Scheduled follow up appointments for patients after their visit.
- Updated patient demographics regularly in the electronic health record system.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume GI practice.
- Assisted with referrals and prepared medical records for patients.
- Coordinated communications between patients, physicians and hospital personnel.
- Conducted administrative duties such as typing correspondence and filing documents.
- Prepared charts before patient visits.
- Ensured compliance with all applicable laws and regulations related to the healthcare industry.
- Interacted with physicians daily to coordinate patient care plans.
- Ordered office supplies and maintained inventory of medical equipment.
- Registered new patients into the practice management system.
Education
Bachelor of Science - Nursing
Davenport University
Warren, MI04-2024
Associate of Science - Nursing
Wayne County Community College District
Detroit, MI01-2018
Skills
- Critical Thinking
- Team Collaboration
- Detail Oriented
- Professional Appearance
- Strong interpersonal skills
- Medication Administration
- Direct Patient Care
- Medication and IV administration
- Patient Education
- Policy and procedure compliance
- Health Promotion
- Palliative Care
- Nursing staff leadership
- Community health
- Charting Medication Administration
- Care plan implementation
- Patient Assessment and Care
- Clinical Documentation
- Compassionate Care
- Critical Care Nursing
- RN Case Management
- Patient rights advocacy
Accomplishments
Honor Student
Timeline
Host
Capital Grille
04.2023 - 11.2024
Medical Office Administrator
Gastronenterology Associates
01.2010 - 01.2023
Bachelor of Science - Nursing
Davenport University
Associate of Science - Nursing
Wayne County Community College District