Angela Cleveland
Fairburn,GA
Summary
Dynamic customer service professional with a proven track record at Xfinity Comcast, adept at resolving escalated issues and training new staff. Skilled in data entry and active listening, I enhance user experiences and foster customer loyalty through informed recommendations and efficient call management. Committed to service excellence and effective communication.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Xfinity Comcast
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Administrative Assistant
Fountain of Faith Missionary Baptist Church
Riverdale, GA
01.2024 - Current
- Managed the church office, ensuring efficient workflow and communication.
- Maintained church records, including membership, attendance, and financial data.
- Assisted with the planning and execution of church events and programs.
- Prepared and distributed church communications, including newsletters, bulletins, and announcements.
- Provided administrative support to the pastoral staff and other ministry leaders
Sales Associate
JCPenney
01.1989 - 01.1999
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Office Suite
- Administrative support
- Call management
- Professional telephone demeanor
Timeline
Administrative Assistant
Fountain of Faith Missionary Baptist Church
01.2024 - Current
Sales Associate
JCPenney
01.1989 - 01.1999
Customer Service Representative
Xfinity Comcast