Angela Coleman
Houston,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
25
25
years of professional experience
Work History
Patient Access Representative
Memorial Hermann Hospital
11.1998 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Excellent communication skills, both verbal and written.
- Contributed to a positive work environment through effective teamwork and open communication among staff members involved in bed management processes.
- Collaborated with clinical teams to ensure timely admissions, transfers, and discharges of patients.
- Enhanced bed management efficiency by streamlining patient placement processes.
Education
Associate of Arts - Business
National Educational Center
Houston, TX05.1988
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Strong Organization
- Quality Improvement
Timeline
Patient Access Representative
Memorial Hermann Hospital
11.1998 - Current
Associate of Arts - Business
National Educational Center