Angela Coleman

Pharmacy Manager

CVS Pharmacy

07.2004 - Current

Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Led high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
Trained pharmacy interns, newly hired pharmacists and newly hired pharmacy technicians.
Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
Recommended OTC devices or medication options to help mitigate individual symptoms.
Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Led team to exceed regional targets for flu vaccinations, conducting community outreach and education. Led the district vaccination goals and follow up on a regional level.
Enhanced patient adherence to treatment plans with introduction of medication synchronization program.
Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Spearheaded and implemented new projects to enhance technician and pharmacist knowledge of operational metrics across the district