Angela Comer
Fernley
Summary
Resourceful professional skilled in managing patient admissions and clerical support in fast-paced environments. Strong organizational abilities facilitate efficient project handling and enhance customer interactions, contributing to improved client retention and service quality.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Unit Clerk
Renown Health
Reno
07.2025 - Current
- Manage patient admissions and discharges efficiently in a fast-paced healthcare environment.
- Check-in patients upon arrival at the facility.
- Assisted nursing and medical staff with clerical duties, enhancing overall patient care.
- Greeted patients and answered phone calls, providing essential information to visitors.
- Answered phones to assist callers with inquiries. to transfer calls or relay messages to patients or staff.
- Supported patients by responding promptly and knowledgeably to diverse requests.
- Train new unit clerks and volunteers, fostering a collaborative and knowledgeable team environment.
Licensed Sales Producer
Allstate Insurance Co
08.2015 - 05.2025
- Promoted Allstate products and services through targeted upselling and strategic sales techniques.
- Expanded client base by proactively reaching out to potential customers via cold calls, emails, and social media, increasing outreach effectiveness.
- Answer incoming calls and make outbound calls to bring in sales
- Enhanced client retention rates through timely follow-ups and personalized attention to individual concerns, fostering loyalty.
- Built long-term relationships with clients through consistent communication, trust-building, and professionalism.
- Streamlined the sales process by utilizing technology tools for efficient data management and communication.
- Educated clients on insurance policy options, enabling informed decision-making based on their unique needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
Front Desk Representative
Interim Home Health Care
11.2007 - 10.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, assisted with inquiries to enhance customer experience and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered multi-line phone system and greeted callers enthusiastically.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Transcribed phone messages and relayed to relevant personnel for timely communication.
- Organized and filed patient files and documents to facilitate easy access for medical staff.
- Worked in office during weekdays and provided in-home care to clients during evenings and weekends, ensuring consistent support.
Education
High School Diploma -
Ridgeview High School
Bakersfield, CA06-1999
Skills
- Patient onboarding
- Electronic health records
- Health information management
- Customer Experience
- Customer Retention
- Client Service
- Call handling
- Customer interaction
- Effective communication
- Strong organization
- Unit coordination
- Multitasking
- Office reception
- Communication systems
- Reliability
- Policy management
Certification
- Property and Casualty State License
Timeline
Unit Clerk
Renown Health
07.2025 - Current
Licensed Sales Producer
Allstate Insurance Co
08.2015 - 05.2025
Front Desk Representative
Interim Home Health Care
11.2007 - 10.2012
High School Diploma -
Ridgeview High School