Summary
Overview
Work History
Education
Skills
Timeline
Manager

Angela Cook

Stuart,FL

Summary

Proven leader and dedicated team player with a track record of enhancing customer satisfaction at Miller’s Ale House. Skilled in multitasking and cash handling, adept at fostering guest engagement and resolving conflicts efficiently. Achieved significant improvements in service delivery by leveraging exceptional customer service skills and a strong work ethic.

Overview

2025
2025
years of professional experience

Work History

Server

Miller’s Ale House
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Manager

Village Square Laundry
01.2017 - Current
  • Encouraged staff engagement and efficiency.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Server

Ruby Tuesday
09.2006 - 09.2008

Always great customer service to ensure regulars

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

GED -

Garland County Community College
Hot Springs, AR
09.1991

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Manager

Village Square Laundry
01.2017 - Current

Server

Ruby Tuesday
09.2006 - 09.2008

Server

Miller’s Ale House

GED -

Garland County Community College
Angela Cook