Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Crabtree

Graham,NC

Summary

Dynamic professional with extensive experience in operations management and staff development at Feeders Pet Supply. Proven track record in cash handling and conflict resolution, enhancing customer satisfaction and team performance. Adept at training and mentoring employees, fostering a collaborative environment to achieve organizational goals.

Overview

24
24
years of professional experience

Work History

Shift Supervisor

Feeders Pet Supply
02.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Owner/Manager

Blue Haven Stables
06.2020 - 06.2024

Managed daily farm operations.

Engaged with clients and horse owners regarding equine care and concerns.

Research Specialist

Durham VA Medical Center/Duke University
08.2001 - 05.2018

Trained and supervised junior staff and new hires by providing hands-on instruction and ongoing mentorship,enhancing overall team performance

Managed daily lab operations, ensuring equipment maintenance and inventory control.

Conducted experiments and addressed challenges for various research grants and private contracts.

Facilitated collaboration among team members and research clients.

Enhanced scientific publications through active contributions.

Oversaw entire research department operations, including compliance and record keeping.

Education

Bachelor Of Biology - Cellular And Molecular Biology

North Carolina Central University
Durham, NC

Associate Of Applied Science - Biology

Durham Technical Community College
Durham, NC
05.2007

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Training and mentoring
  • Cash handling expertise
  • Staff development
  • Inventory control and record keeping
  • Operations management
  • Safety awareness
  • Conflict resolution techniques

Timeline

Shift Supervisor

Feeders Pet Supply
02.2024 - Current

Owner/Manager

Blue Haven Stables
06.2020 - 06.2024

Research Specialist

Durham VA Medical Center/Duke University
08.2001 - 05.2018

Bachelor Of Biology - Cellular And Molecular Biology

North Carolina Central University

Associate Of Applied Science - Biology

Durham Technical Community College