ANGELA CRAIG
Saint Augustine,FL
Summary
Accomplished, results-focused business professional with extensive program and project management experience. Highly skilled at leading cross-functional teams on highly visible, large scale, multi-service network builds and service implementations. An effective communicator focused on building and maintaining beneficial business relationships. Proven record of successfully completing projects on time and under budget.
Overview
17
17
years of professional experience
Work History
Leasing Consultant
Greystar Real Estate Partners
08.2024 - 02.2025
- Leased a stabilized Mid –Rise property consisting of 263 units
- Greeted residents and responded to concerns and questions
- Follow up with all prospects and new residents to ensure satisfaction
- Inspects apartments prior to resident move-in to ensure they are move-in ready condition
- Marketing of the property offsite
Project Manager
Verigent/Comnet
03.2024 - 07.2024
- Company Overview: (Contractor)
- Work with management to provide proper staffing and necessary tools for all projects
- Order proper materials in a timely manner for each project
- Track labor and material cost throughout the project, invoice projects quickly to maximize cash flow
- Generate and submit change order pricing for all items outside the approved original scope of work
- Develop new subcontractor relationships, strengthen existing relationships
- Provide required closeout documentation including as-built drawings, cable certifications reports and applicable warranties
Account Project Coordinator
Orion Energy Systems
Jacksonville, FL
01.2023 - 07.2023
- Company Overview: (Contractor)
- Implement new Preventative Maintenance Project for all Home Depots
- Correspond with Contractors and Technicians to ensure all work done on site is complete and quality of inspection is done with 100% customer satisfaction
- Daily calls with contractors to go over details of future stores to be completed
- Create Purchase Orders and track all return trips to complete Preventative Maintenance
Project Manager
Clearwave Fiber
Savannah, GA
07.2022 - 01.2023
- Responsible for overseeing all construction for SE and MW using systems to manage and update projects daily
- Worked multi-site complex fiber projects
- Held weekly status calls with all stakeholders
- Works with Manager and Department members to set up comprehensive workflows to meet or exceed the companies short and long-term goals
- Partnered with contractors and internal installation departments to deliver services on time
Project Coordinator
Orion Energy Systems
Jacksonville, FL
08.2021 - 07.2022
- Process all warranty and maintenance request for LED lighting in all Home Depot’s Nationwide
- Handle escalations from supervisor, monitor and resolve issues, follow up and communicate with management and Home Depot
- Supply training to new hires that come on board to ensure they are successful within Orion Energy
- Work with internal teams to ensure consistency with the information being communicated at all levels
- Ensure that all orders are processed correctly using Sales Force, and AX for processing PO’s daily
Leasing Consultant
Watkins Reality Services
Saint Augustine, FL
09.2020 - 06.2021
- Brand new lease up consisting of 585 apartment homes
- Maximized occupancy through sales techniques and customer service
- Maintained professional communication with residents, and applicants
- Manage the leasing, closing and move in process with our new residents
- Showed and leased apartment unit to future residents with a high degree of customer service, while meeting monthly quotas
Tax Analyst
Money Solver
Jacksonville, FL
02.2020 - 09.2020
- Responsible for research and information gathering for each client to find and address tax liability and determine proper course of action
- Provide regular quality contact with clients throughout case process
- Facilitate the collection and organization of documentation necessary to prepare tax returns, financial statements, and perform contracted services
- Verify and process documents, including income, assets, credit, and title, for financial review
- Ability to meet crucial deadlines as asked
- Setting and supporting proper expectations for all parties (clients, IRS, Licensed Tax Professionals, and Management)
- Understanding of complex personal tax balance resolution case handling and associated client services
Customer Service Representative
Invitation Homes
Jacksonville, FL
10.2019 - 02.2020
- Manage technician daily schedules and assignments
- Monitor and reschedule work orders as needed (Return Trip Needed, Missed ETAs)
- Review and approve all proposals under $500 (pre-approve over $500)
- Verify proper scope, documentation, and pricing
- Create and manage work orders for vacant properties
- Facilitate appliance replacement orders
- Serve as first point of contact for RTM related resident escalations
- Collaborate with internal teams to ensure proper corrective action and communication
- Assist in resolution of Salesforce Property Issues
Project Manager
Comcast (NBC Universal)
Centennial, CO
10.2018 - 07.2019
- Responsible for managing, planning, tracking, and implementing projects or aspects of larger projects from initiation to completion
- Responsible for multi-sites for all Metro-E, Coax, and all advanced voice products including PRI, Session Initiation Protocol and Business Voice Edge
- Coordinates the activities of a cross-functional team including Fiber Project Managers, Engineers, sales teams, construction, and enterprise billing team
- Manages a cross-functional team including third party vendors
- Develops, keeps, and manages detailed project plans, and major milestone timelines for all assigned projects throughout up until completion
- Owns the customer experience, giving our customers a seamless digital choice at every touch point, and making them promoters of our products and services
Assistant Community Manager
Grand Peaks Property Management
Aurora, CO
11.2017 - 10.2018
- New community, responsible for lease up
- Maintain correct resident records, organize, and maintain office files
- Issue proper notices as necessary (i.e., past due payments, evictions, returned checks, legal notices put out according to lease)
- Post all rents, deposits, and fees
- Scan in daily bank deposits or have a plan of action if computer/scanner/internet is down
- Prepare and update reports as delegated by Community Manager
- Greet customers, show property, and perform all leasing functions (answer phone by the fourth ring)
- Respond to calls and inquiries from customers, residents, and vendors to resolve issues on time
- Accept service requests and route to maintenance, conduct service follow-up with residents
- Inspect property daily
Customer Service Agent
Southwest Airlines
Denver, CO
07.2017 - 10.2017
- Manages any aspect of ticketing and check-in by using a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Responsibilities include greeting and handling customers in a polite and friendly manner
- Answers telephone to supply information to callers, page customers, resolve customer complaints and assist when needed
- Provides current and accurate airfare, schedule, reservations, flight arrival/departure information and answers all general inquiries from customers and visitors in the airport terminal
Client Service Manager
Comcast (NBC Universal)
Englewood, CO
09.2015 - 07.2017
- Develops and manages the customer relationship to keep existing revenue and grow brand loyalty
- Proactively meets with the Major, Enterprise, and Government/Education customers on an ongoing basis to confirm mutual Expectations of business governance rules and activities
- Customer point of escalation for any account related issues
- Help in coordinating the on-boarding and ongoing training of post-sale user interface
- Conducts adjustments or contacts customer for adjustments to paperwork/information including business portals, operational processes and procedures and user documentation
Partner Sales Coordinator
Comcast (NBC Universal)
Greenwood Village, CO
11.2013 - 09.2015
- Utilizing problem -solving techniques to correct orders and addressing service errors
- Collaborating with proper internal customer to help in correcting network outages as well as trouble tickets
- Increasing ability in operational support to supply superior service to all vendors and new clients
- Supports sales agents with order updates, from entry to completion
- Ensures correct information is entered and update into the systems quickly
- Analyzes documents to ensure proper pricing/discounts are applied, proper documents are obtained, and information entered accurately into the system
- First point of contact for customer and sales agents
- Conducts adjustments or contacts customer for adjustments to paperwork/information
- Maintaining a high volume of orders at a high-rate efficiency
- Ability to focus under high volume for efficiency order processing
- Resolve customer inquiries/concerns via email and phone
Implementation Project Manager I
Sprint
Phoenix, AZ
11.2007 - 10.2013
- Accountable for the support of high profile, high revenue-generating accounts
- Presents quarterly results for national account managers and sales representatives
- Assists with deployments and train Sprint customers
- Attended cross functional meetings (engineers, management, planners, suppliers, internal customers) weekly
- Provide follow-up on customer orders, and monthly billing reviews
- Gathered and compared pricing and negotiated for the best price possible
- Completing of tasks and collaborating with team to have their tasks completed in workflow tool
- Preparing of weekly list of project activities and delays
- Work with teams to resolve issues and move projects along
- Reviewing list of projects and giving monthly activation forecasts
Education
HIGH SCHOOL DIPLOMA -
GATEWAY HIGH SCHOOL
01.1992
Skills
- Customer service
- Project management
- Problem-solving
- Critical thinking capacity
- Problem resolution
- Outstanding communication skills
- Customer relationship building
- Customer communication
Timeline
Leasing Consultant
Greystar Real Estate Partners
08.2024 - 02.2025
Project Manager
Verigent/Comnet
03.2024 - 07.2024
Account Project Coordinator
Orion Energy Systems
01.2023 - 07.2023
Project Manager
Clearwave Fiber
07.2022 - 01.2023
Project Coordinator
Orion Energy Systems
08.2021 - 07.2022
Leasing Consultant
Watkins Reality Services
09.2020 - 06.2021
Tax Analyst
Money Solver
02.2020 - 09.2020
Customer Service Representative
Invitation Homes
10.2019 - 02.2020
Project Manager
Comcast (NBC Universal)
10.2018 - 07.2019
Assistant Community Manager
Grand Peaks Property Management
11.2017 - 10.2018
Customer Service Agent
Southwest Airlines
07.2017 - 10.2017
Client Service Manager
Comcast (NBC Universal)
09.2015 - 07.2017
Partner Sales Coordinator
Comcast (NBC Universal)
11.2013 - 09.2015
Implementation Project Manager I
Sprint
11.2007 - 10.2013
HIGH SCHOOL DIPLOMA -
GATEWAY HIGH SCHOOL