Angela Crawford

-Facilitated effective communication between patients and healthcare providers for optimal care coordination.

-Establish strong rapport with patients through thoughtful listening skills, empathetic communication and professional demeanor

-Greeted patients, ensuring they were checked in for their appointments for lab and primary care providers

-Provided prompt, polite and professional in-person and telephone customer service.

-Complied with HIPAA rules and regulations for all patients and matters

-Gathered daily census at the hospital and formulated a list of patients for each of the physicians daily

-Daily admit and discharge reconciliation

-Assign missing bills, follow up for completion

-Batch bills to send to billing company

-Daily, weekly and monthly reports

-Answered phone calls promptly and professionally, addressing the patient with empathy and understanding

-Maintained detailed records of all patient interactions and referrals in an organized manner

-Developed strong relationships members of the community in order to identify potential resources for patient needs

-Received timely community and self referrals for patients from many resources

-Handled difficult situations calmly and efficiently while maintaining a positive attitude